BALJEET KAUR

• Managed customer interactions via outbound/inbound calls, emails, and social media to provide financial assistance and resolve account-related concerns.
• Successfully negotiated with creditors to settle outstanding debts and establish manageable repayment plans, improving financial stability for clients.
• Conducted debt validation to ensure the accuracy and legitimacy of collected debts, resolving disputes and errors to enhance clients’ credit profiles.
• Created and implemented personalized financial hardship plans, including budgeting and debt relief strategies, to support clients facing financial challenges.
• Provided legal guidance and referrals to clients for addressing debt-related legal matters.
• Educated clients on debt management and credit score improvement, empowering them to regain financial control.
• Managed a portfolio of clients, assessing financial situations and developing customized credit improvement plans.
• Processed memberships, NZTA registrations, and mechanical warranty claims.
• Handled account management, including payments, contract generation, and risk assessments.
• Assisted in financial application risk evaluations and conducted affordability assessments.

• Responded to customer inquiries via calls and emails, ensuring timely resolution
• Coordinated with stores and logistics teams to ensure timely and accurate order deliveries
• Processed refunds, exchanges, and escalated complex cases while maintaining customer satisfaction
• Performed accurate data entry, ensuring proper documentation and record-keeping
• Managed customer complaints and escalations, resolving issues professionally to maintain customer satisfaction
• Supported the team in promotions and seasonal sales, helping customers find deals and optimizing store revenue.

• Organized and maintained client files, ensuring confidentiality and regulatory compliance.

• Assisted in document preparation, including visa applications and immigration paperwork.

• Managed office accounts payable and receivable, ensuring timely processing of invoices and payments.

• Scheduled client appointments and coordinated communication between clients and legal representatives.

•Maintained and updated client records, ensuring data accuracy and regulatory compliance.

• Assisted customers with vehicle rental inquiries, bookings, and upselling insurance packages
• Conducted vehicle inspections before and after rentals, documenting damages and maintenance needs
• Processed payments, managed rental agreements, and handled customer disputes efficiently
• Maintained fleet organization and ensured vehicle readiness for customer pick-up

• McDonald’s, Auckland – Customer Service Representative/Barista (2018 – 2019)

• BP Gas Station, Auckland – Customer Service Representative/Barista (2017 – 2018)

• Zee Gas Station, Auckland – Customer Service Representative/Barista (2017 – 2018)