Summary
Overview
Work History
Education
Skills
References
Timeline
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Jashanpreet Singh

Manukau,New Zealand

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Vishal Mega Mart
03.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Updated account information to maintain customer records.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.

Health Care Assistant

Goyal Hospital
05.2022 - 02.2023
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.

Education

New Zealand Diploma - Health And Wellbing (Level 5)

Auckland Goldstar Institute
Manukau, NZ
12.2024

Diploma - Health Administration

Grahmin Rojgar Koshal Vikas Centre
Bhagta Bhai Ka, Punjab
05.2022

Skills

  • Complaint Resolution
  • Paperwork Processing
  • Account Updating
  • Information Security
  • Product Knowledge
  • Customer Service
  • Active Listening
  • Quality Control
  • Store Maintenance

References

Ammy

Senior Technician

02041839985


Maninder Singh

Team leader

0220335073


Sukhdeep Kaur

Support Worker

0204905791

Timeline

Customer Service Representative

Vishal Mega Mart
03.2023 - 12.2023

Health Care Assistant

Goyal Hospital
05.2022 - 02.2023

New Zealand Diploma - Health And Wellbing (Level 5)

Auckland Goldstar Institute

Diploma - Health Administration

Grahmin Rojgar Koshal Vikas Centre

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Jashanpreet Singh