Jaskaranvir Singh
Papakura,AUK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Highly skilled in providing top-notch customer service within fast-paced gas station environments. Background includes ensuring smooth operations, maintaining cleanliness, and handling cash transactions with accuracy. Strong problem-solving skills and ability to resolve customer complaints efficiently. Previous work has led to improved client relationships and increased repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Gas Station Customer Service Representative
J&I Enterprises LTD
Manurewa
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Warehouse Worker
R&B
Onehunga , Auckland
01.2016 - 04.2017
- Organized stock and ensured proper labeling of all items.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Education
Diploma - Business Management
Whitireia Community Polytechnic College
AucklandDM Senior Secondary - Commerce
Skills
- Team Assessment
- Transportation Logistics
- Computer Skills
- Stock Allocation
- Customer Service
- Customer relationship management
- Product knowledge
- Stock organization
- Order tracking
- Problem solving
- Time management
- Point of sale systems
- Upselling products
- Teamwork and collaboration
- Customer service and assistance
- Cash handling
Languages
English
Beginner (A1)
A1
Certification
- Class 1 license
Degrees goods license
Personal Information
Visa Status: Currently I am on my residency visa.
Languages
- English, Full Professional
- Punjabi, Full Professional
- Hindi, Full Professional
References
References available upon request.
Timeline
Gas Station Customer Service Representative
J&I Enterprises LTD
09.2023 - Current
Warehouse Worker
R&B
01.2016 - 04.2017
Diploma - Business Management
Whitireia Community Polytechnic College