JASMEET KAUR DHANJAL

Palmerston North,MWT

Summary

Proven Health Care Assistant with a track record of enhancing patient satisfaction at Hetherington House through exceptional patient care and effective time management. Skilled in infection control and providing emotional support, demonstrated the ability to improve healthcare experiences by fostering trust and communication. Achieved a significant increase in patient safety and satisfaction.

Overview

years of professional experience

Work History

Health Care Assistant

Hetherington House

10.2021 - 07.2024

Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Lifted patients using appropriate equipment in accordance with moving and handling policy.
Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
Observed patient skin conditions and reported findings to registered nurse.
Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
Maintained clean environment with due consideration to health and safety issues and infection control policy.
Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Supported nursing staff with care of incontinent patients and promotion of continence care.
Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
Delivered high standard of holistic care to patients to promote equality and dignity.
Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Monitored vitals signs and reported changed to Nursing staff.
Administered medications, monitored side effects and recorded patients responses.
Prepared morning and afternoon tea and ensured dietary needs were met.

Checkout Operator

New World Waihi

09.2016 - 09.2021

Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

Education

NZ Certificate in Health And Wellbeing Level 3 - Health And Wellbeing

Skills Update , Tauranga, NZ

04.2022

Palliative Care - End of Life Care

Hospice New Zealand, Tauranga, NZ

06.2022

Currently studying Advanced Care Dementia in Health and Wellbeing in Level 4 from NZMA

Skills

Time Management
Patient Care
Patient-focused care
Supporting personal needs
Dementia and Alzheimer's knowledge
Patient Positioning
Communication skills
Calm Under Stress

Emotional and Social Support
Documenting behaviour's
Infection Control
Caregiver Relations
Emotional Support
Medical Records Management
Activities of Daily Living ADL Support

Additional Information

was Medical Competent at (Hetherington House) previous job( did medications as senior caregiver on weekends).

References available upon request.

Timeline

Health Care Assistant - Hetherington House

10.2021 - 07.2024

Checkout Operator - New World Waihi

09.2016 - 09.2021

Skills Update - NZ Certificate in Health And Wellbeing Level 3, Health And Wellbeing

Hospice New Zealand - Palliative Care, End of Life Care