Jasmin Adriano
Mount Wellington
Summary
I have previously worked in roles where communication, customer service, problem solving and working to set timelines have been essential skills required. I enjoy working in team environments while taking responsibility for assigned duties and I am now looking for an opportunity to apply the skills that I have developed.
Overview
11
11
years of professional experience
Work History
Client Support Administrator
Advicefirst
04.2023 - Current
- Streamlined processes for improved efficiency in handling client requests and inquiries.
- Assisted clients in troubleshooting technical issues, offering step-by-step guidance and quick resolutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new features of the budgeting app
- Helped streamline repair processes and update procedures for support action consistency.
Sales Administrator
Trade Depot
09.2018 - 01.2023
- Provided training for new employees
- Sort and reallocate fulfillment stores for all open orders
- Schedule Deliveries
- Provided primary customer support to internal and external customers.
- Handled Escalations from other sales admin team
- Booked 3rd Party installers and liaised with Technicians (Job Scheduling)
- Quoting and Sales Support
- Offered advice and assistance to customers, paying attention to special needs or want via EMAIL, CHAT, PHONE, and FB PAGE.
- Processed Web and Trademe Orders
- Assisted the company with any other matters to clear backlogs with the customer's orders.
Sales and Marketing Officer
Axiom Motor Vehicles
07.2018 - 09.2018
- Provide Car Care Seminars for possible clients
- Facebook Marketing
- Creating Social Media content and advertisements
- Address customer queries
- Administrative duties including, but are not limited to – paying company bills, maintaining cleanliness of the yard, liaising with team members and external partners, and creating, organizing, and storing of company paper works
Front Desk Officer /Bar Staff Member
Metrolanes
08.2017 - 07.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Recruitment Advisor
Concentrix
09.2014 - 07.2017
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Organised Client Interviews
- Onboarding of all successful candidates (Onboarding seminar, collection and filing of requirements, contract discussion)
Education
Level 7 - Business Management
New Zealand School of Education (NZSE)
Bachelor of Science - Marketing
Xavier University - Ateneo De Cagayan
Skills
- Time management
- Microsoft Excel/Outlook
- Communication Skills
- Computer Literacy
- Administrative skills
- Employee coaching
- Adaptability
- Multitasking
- Software troubleshooting
- Attention to detail
- Problem-solving abilities
Timeline
Client Support Administrator
Advicefirst
04.2023 - Current
Sales Administrator
Trade Depot
09.2018 - 01.2023
Sales and Marketing Officer
Axiom Motor Vehicles
07.2018 - 09.2018
Front Desk Officer /Bar Staff Member
Metrolanes
08.2017 - 07.2018
Recruitment Advisor
Concentrix
09.2014 - 07.2017
Bachelor of Science - Marketing
Xavier University - Ateneo De Cagayan
Level 7 - Business Management
New Zealand School of Education (NZSE)
References
- Rose Seilala
Admin Lead | AdviceFirst
027 232 3659
enrico@tradedepot.com
- Enrico Abellana
Customer Service Manager | Trade Depot Ltd
027 232 3659
enrico@tradedepot.com
- Matt Adams
Finance Manager | Luminate Finance Ltd
027 446 5083