Jasmin Anderson
Mangapai
Summary
I am a hard working customer-focused Operations Manager with solid understanding of retail dynamics, Operations and Customer service. Offering over 10 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. I am a forward-thinking team leader skilled at operating departments efficiently to meet goals along with the complete satisfaction of customers.
Overview
13
13
years of professional experience
Work History
Store Manager
EB Games
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with each customer.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Operations Manager
Harvey Norman - Computers
01.2022 - 10.2024
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Allocating monthly supplier payments to outstanding invoices.
- Actively chasing overdue payments from customers and suppliers.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Customer Service Manager
Harvey Norman - Electrical
11.2019 - 01.2022
- Recommended merchandise to customers based on needs and preferences.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Handle 20+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
Retail Sales Assistant
EB Games
09.2018 - 12.2018
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Managed cash register operations using POS system including processing sales and returns
- Provided every customer with professional and polite support for sales and service needs
- Proactively engaged shoppers, providing assistance and information on merchandise and product features
Retail Supervisor
Bevilles Jewellers
04.2018 - 09.2018
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
Retail Sales Assistant
EB Games
09.2017 - 01.2018
- Processed payments and maintained accurate drawers to meet financial targets
- Maintained current store, product and promotional knowledge to drive consistent sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Sales Assistant
McDonalds
09.2011 - 03.2016
- Kept the cleanliness of the store up to standard in a fast paced environment.
- Provided every customer with assistance upon entering store and completion of purchases.
- Accepted and completed cash, check and credit card payments.
Education
Certificate 3 in Retail
McDonalds Australia Limited
Gosford, NSW06.2013
Skills
- Ability to work in High-Pressure Environments
- Great Time Management
- Outstanding Customer Service
- Graphic Design
- Strong communication skills
- Organized and Approachable
References
Lucky Kumar - Previous Harvey Norman Proprietor
0212638094
Lucain MacDonald - Previous Harvey Norman Proprietor
0279007471
Brenz McGillan - Previous Harvey Norman Computers 2IC
0212220822
Timeline
Store Manager
EB Games
10.2024 - Current
Operations Manager
Harvey Norman - Computers
01.2022 - 10.2024
Customer Service Manager
Harvey Norman - Electrical
11.2019 - 01.2022
Retail Sales Assistant
EB Games
09.2018 - 12.2018
Retail Supervisor
Bevilles Jewellers
04.2018 - 09.2018
Retail Sales Assistant
EB Games
09.2017 - 01.2018
Sales Assistant
McDonalds
09.2011 - 03.2016
Certificate 3 in Retail
McDonalds Australia Limited
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