Jasmin Wilson-Panoho
Kerikeri,NTL
Summary
Proven leader in procurement, real estate and management excelling in effective contract negotiations and interpersonal communication. At Te Hiringa Charitable Trust, I secured high-value contracts, driving Maori business success. Strong in emotional intelligence, active communication and relationship-building led to exceeding sales targets and won multiple recognition awards for my progressive marketing skills and high value auction campaign's at Bayleys Real Estate, showcasing my ability to meet customer needs and achieve results in high pressure situations.
Overview
12
12
years of professional experience
Work History
Procurement Lead
Te Hiringa Charatable Trust
09.2022 - Current
- Thoroughly examined government tender contracts and customized business applications to maximize their potential for panel selection.
- Facilitated knowledge sharing among team members and clients for continuous improvement in procurement practices.
- Collaborated effectively with internal stakeholders to align procurement objectives with overall project goals.
- Executed and secured high-value government contracts, driving success for Maori businesses.
- Efficiently prepared and delivered milestone procurement reports for TPK.
- Assisted businesses in completing privacy and consent documentation as well as their business proposal.
- Coordinated and managed subcontractors to provide specialized assistance to businesses for tender preparation.
- Conducted weekly check-ins with business owners and subcontractors to ensure alignment with project deliverables.
Real Estate Agent
Bayleys Real Estate
08.2019 - 08.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher sales rates and unconditional offers.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Developed and implemented award winning and industry recognised strategic marketing plans to increase potential for selling properties and generate more leads.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Consistently exceeded quarterly sales targets through diligent follow-up, persuasive negotiation, and focus on client needs.
- Fostered strong relationships with local businesses and service providers, enhancing overall client experience.
- Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Enhanced online property listings with high-quality photographs and detailed descriptions, leading to quicker sales.
- Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with stakeholders to complete property sales and purchases.
Real Estate Agent
Ray White Real Estate
05.2018 - 08.2019
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Generated leads through networking events, building a strong referral base for future business opportunities.
- Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
- Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.(12 properties in my first 12 months)
- Generated leads for sales and rental properties through cold calls and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
- Prepared and presented contracts and other legal documents to clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Collaborated with stakeholders to complete property sales and purchases.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Spa Manager
Chuan Spa at the Langham Hotel
03.2014 - 12.2017
- Managed time sheets for payroll processes, meeting budget guidelines and ensuring optimal staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Maintained accurate records of product sales by recording them in the spa's weekly income report. Prepared and finalized P&L documents for monthly management meetings.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Increased average ticket sales per guest visit through coaching employees on upselling techniques.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Managed inventory control, reducing waste and lowering product costs.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Managed budget effectively, allocating funds to areas with highest return on investment.
- Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
- Developed and oversaw training programs for staff, leading to enhanced service quality and customer experience.
- Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
- Streamlined appointment scheduling process, reducing wait times and improving client throughput.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
Spa Trainer
Chuan Spa at The Langham Hotel
07.2012 - 03.2014
- Collaborated with head trainer in Hong Kong to ensure consistency of spa therapy treatments and product knowledge across all international Chuan Spas within the Langham hospitality group.
- Maintained regular communication with Spa Manager to ensure smooth operations of spa treatment rooms, facilities, gym memberships, and product sales.
- Collaborated with hotel's chief purchasing officer to regularly perform stocktake and manage procurement of spa-related products.
- Led monthly P&L review and addressed concerns at hotels' management meetings as interim Spa Manager.
- Developed spa SOPs for reception staff, therapist staff, and spa attendants.
- Played a key role in the selection of new spa team members.
- Conducted weekly performance reviews to ensure ongoing growth and development.
- Provided coaching and mentoring to employees.
- Led the training and development of 17 new team members across multiple job functions.
- Delivered individualized mentorship to support personal and professional growth within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
NZ Certificate in Real Estate (Salesperson)
Smale's Farm Takapuna NZ02.2018
Beauty And Spa Therapy -
College of Camille Beauty And Spa Therapy
Newmarket, NZ01.2008
High School Diploma -
Auckland Girls' Grammar School
Newton, NZ12.2007
Skills
- Effective Contract Negotiations
- Customer Needs Identification
- Negotiation and Persuasion
- Strong Written Communication
- Time management abilities
- High standard of Professionalism
- Interpersonal Communication
- Interpersonal Skills
- Relationship Building
- Decision-Making
- Effective Communication
- Organizational Skills
- Problem-solving abilities
- Attention to Detail
- Teamwork and Collaboration
- Leadership qualities
Timeline
Procurement Lead
Te Hiringa Charatable Trust
09.2022 - Current
Real Estate Agent
Bayleys Real Estate
08.2019 - 08.2022
Real Estate Agent
Ray White Real Estate
05.2018 - 08.2019
Spa Manager
Chuan Spa at the Langham Hotel
03.2014 - 12.2017
Spa Trainer
Chuan Spa at The Langham Hotel
07.2012 - 03.2014
NZ Certificate in Real Estate (Salesperson)
Beauty And Spa Therapy -
College of Camille Beauty And Spa Therapy
High School Diploma -
Auckland Girls' Grammar School
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