Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Jasmine Demaj

Queenstown,Otago

Summary

Highly motivated professional with strong teamwork skills and a proven ability to thrive under pressure in fast-paced environments. Reliable and customer-focused, delivering a calm, positive approach that builds trust and satisfaction while quickly adapting to new challenges. Quick learner committed to continuous skill development and adding value to dynamic teams.

Overview

11
11
years of professional experience
3
3
Certifications

Work History

Trade Counter Sales / Delivery Driver

Reece
Queenstown
04.2025 - Current
  • Served customers at a busy trade counter, quickly identifying needs and providing suitable product solutions.
  • Delivered plumbing supplies safely and on time to multiple job sites while following delivery instructions and schedules.
  • Built rapport with regular plumbers and trade clients, helping ensure smooth orders and repeat business.
  • Kept the trade counter and warehouse clean, tidy, and well organised to support fast, accurate service.
  • Assisted with stock checks and basic inventory tasks to reduce picking errors and product shortages.

Kitchen Hand

The Boat Shed Cafe
Queenstown
02.2025 - 04.2025
  • Assisted chefs with daily prep, including chopping and portioning ingredients for service.
  • Kept prep benches and workstations organised to support a smooth, efficient service flow.
  • Quickly cleaned dishes, pots, and pans to maintain kitchen hygiene and minimise delays.
  • Restocked fridges, dry stores, and service areas so chefs always had ingredients ready to go.
  • Followed food safety and cleaning procedures to support a safe, compliant kitchen environment.

Bar & Floor Staff

Nest Beach Club
Koh Rong, Cambodia
09.2024 - 01.2025
  • Prepared a wide range of alcoholic and non-alcoholic drinks quickly and accurately.
  • Kept the bar clean, well stocked, and organised throughout service.
  • Processed cash payments accurately.
  • Worked weekly Nest Festival events, serving and assisting crowds of up to 800 guests.
  • Stayed calm and friendly in a busy beach-party environment, ensuring guests had a great experience.

Impairment Benefits Specialist

DXC Claims Management Services
Melbourne
01.2020 - 09.2024
  • Assessed impairment benefit claims end-to-end to ensure compliance with Victoria’s workers’ compensation legislation and scheme guidelines.
  • Liaised with doctors, injured workers, employers, and solicitors to obtain clear medical and factual information for claim decisions.
  • Calculated and processed impairment benefit payments accurately within required timeframes.
  • Prepared concise claim decision reports and documentation to support audits and reviews.
  • Quickly adapted to frequent changes in legislation, case law, and internal procedures, maintaining accurate and consistent claim outcomes.

Server / Bartender

Union Hotel
Ascot Vale, Melbourne
05.2019 - 12.2019
  • Took accurate food and drink orders from customers in a fast-paced pub environment.
  • Prepared alcoholic and non-alcoholic beverages quickly.
  • Processed cash and card payments efficiently using POS systems.
  • Maintained a clean, tidy bar and customer areas to uphold hygiene standards.
  • Delivered friendly service while adhering to responsible alcohol practices.

Deputy Manager

Aldi
Melbourne
09.2016 - 12.2018
  • Supported store manager in daily operations, driving efficient workflows and sales targets during peak periods.
  • Managed stock control by ordering deliveries, conducting counts, and minimising losses to maintain availability.
  • Delivered prompt, friendly customer service at registers, resolving queries to ensure high satisfaction.
  • Executed opening/closing procedures, including cash handling, cleaning, and product preparation for next-day service.
  • Supervised team shifts and provided on-the-spot guidance to uphold safety and operational standards.

Crew Member

McDonald's
Melbourne
06.2015 - 08.2016
  • Delivered fast, friendly service in Victoria's busiest McDonald's, handling high-volume customer rush periods.
  • Operated POS systems accurately to process orders and payments efficiently.
  • Maintained store cleanliness and organisation to meet strict health, safety, and standards.
  • Managed overnight shifts, calmly de-escalating situations with intoxicated customers while ensuring safety.

Education

High School Diploma -

Whittlesea Secondary College
Whittlesea
11-2015

Skills

  • Customer service excellence
  • POS and cash handling
  • High-volume order processing
  • Food and drink preparation
  • Stock control and inventory management
  • Hygiene and cleaning standards
  • Team collaboration and leadership
  • Handling challenging customers

Affiliations

Jewellery Making
Yoga
Snowboarding

Certification

Harry Johnson - Chef, The Boat Shed Cafe
harryarthurjohnson@gmail.com
+64 22 513 9778

Timeline

Trade Counter Sales / Delivery Driver

Reece
04.2025 - Current

Kitchen Hand

The Boat Shed Cafe
02.2025 - 04.2025

Bar & Floor Staff

Nest Beach Club
09.2024 - 01.2025

Impairment Benefits Specialist

DXC Claims Management Services
01.2020 - 09.2024

Server / Bartender

Union Hotel
05.2019 - 12.2019

Deputy Manager

Aldi
09.2016 - 12.2018

Crew Member

McDonald's
06.2015 - 08.2016

High School Diploma -

Whittlesea Secondary College
Jasmine Demaj