JASMINE DEMAJ
Queenstown,Otago
Summary
Detail-oriented professional with strong organisational skills and a proven ability to manage data accurately in high-volume environments. Reliable and stakeholder-focused, maintaining confidentiality and composure whilst quickly adapting to new systems and processes. Efficient worker committed to continuous skill development and adding value to any team.
Overview
12
12
years of professional experience
Work History
Waitress
Millbrook Resort
Arrowtown
01.2025 - Current
- Provided attentive, professional table service in both fine dining and café settings.
- Took accurate orders, coordinated with kitchen/bar, and managed multiple tables efficiently whilst building rapport with members.
- Learned detailed menu ingredients and confidently explained dishes to guests in a fine dining setting.
- Maintained high standards of cleanliness, table presentation, and food safety.
- Processed cash and card payments accurately using POS systems.
Trade Counter Attendant
Reece
Frankton
04.2025 - 01.2026
- Served customers at a busy trade counter, quickly identifying needs and providing suitable product solutions.
- Delivered plumbing supplies safely and on time to multiple job sites while following delivery instructions and schedules.
- Built rapport with regular plumbers and trade clients, helping ensure smooth orders and repeat business.
- Kept the trade counter and warehouse clean, tidy, and well organised to support fast, accurate service.
Impairment Benefits Specialist
DXC Claims Management Services
Melbourne
01.2020 - 09.2024
- Managed end-to-end data entry, validation, and compliance for impairment benefit claims, ensuring 100% accuracy under strict legislative guidelines.
- Liaised with diverse stakeholders (doctors, workers, employers, solicitors) to gather and verify sensitive information, maintaining high confidentiality.
- Prepared precise reports and documentation for leadership reviews and audits, identifying patterns to support informed decisions.
- Quickly adapted to new systems while coordinating schedules and processes in high-volume environments.
- Assessed claims end-to-end, calculated payments accurately within deadlines, and maintained meticulous records to uphold legislative guidelines and confidentiality.
Customer Service Consultant
Australia Post
Melbourne
01.2019 - 01.2020
- Managed customer enquiries via phone, live chat, and email while maintaining accurate records in internal systems.
- Updated and maintained customer information, case notes, and service requests in company databases.
- Coordinated and followed up on parcel and delivery enquiries to ensure timely resolution.
- Provided administrative support by documenting interactions, processing requests, and maintaining organised records.
- Communicated clearly with customers and internal teams to resolve enquiries efficiently and professionally.
Deputy Manager
Aldi
Melbourne
09.2016 - 01.2019
- Supported store manager in daily operations, achieving efficient workflows and sales targets during peak periods.
- Managed stock control by ordering deliveries, conducting counts, and
minimising losses to maintain availability. - Delivered prompt, friendly customer service at registers, resolving queries to ensure high satisfaction.
- Executed opening/closing procedures, including cash handling, cleaning, and
product preparation tor next-day service.
Crew Member
McDonald’s
Melbourne
06.2014 - 08.2016
- Delivered fast, friendly service in Victoria's busiest McDonald's, handling high-volume customer rush periods inculding overnight shifts.
- Operated POS systems accurately to process orders and payments efficiently.
- Maintained store cleanliness and organisation to meet strict health and safety standards.
Skills
- Strong organisational and time management skills
- Great attention to detail
- Clear and friendly communication style
- Able to build positive relationships with colleagues and clients
- Customer-focused approach
- Able to manage multiple tasks and priorities
- Reliable and dependable team member
- Comfortable handling confidential information
- Good problem-solving skills
- Confident using a variety of systems
Education
Victorian Certificate of Education (VCE)
Whittlesea Secondary College
Hobbies
Silversmithing
Yoga
Snowboarding
References
Paul Davis - Manager, DXC Claims Management Services
pdavis55@dxc.com
+61 407 234 170
-
Romina Tsiapos - Senior Impairment Benefits Specialist, DXC Claims Management Services
romina.tsiapos@yahoo.com.au
+61 411 162 865
-
Liam MacDonald - Branch Manager, Reece
liam.macdonald@reece.co.nz
+64 27 226 9931
Testimonials
“Jasmine has developed into the role far more quickly than expected, she has a natural affinity for IB. I have been really impressed with her ability to absorb information, and how to trouble shoot a variety of scenarios. Jasmine's reviews are thorough and considered, and yet she is able to strike the right balance between quality and timeliness.” - Paul Davis, former manager
Timeline
Trade Counter Attendant
Reece
04.2025 - 01.2026
Waitress
Millbrook Resort
01.2025 - Current
Impairment Benefits Specialist
DXC Claims Management Services
01.2020 - 09.2024
Customer Service Consultant
Australia Post
01.2019 - 01.2020
Deputy Manager
Aldi
09.2016 - 01.2019
Crew Member
McDonald’s
06.2014 - 08.2016