Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jasmine Demchy

Jasmine Demchy

Gold Coast,QLD

Summary

Personable and energetic personality committed to delivering excellence in all facets of customer service and administrative support. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. My previous experience in the beauty industry has given me knowledge in different reception settings, which has given me ample knowledge of managing daily operations and welcoming clients.

Overview

8
8
years of professional experience

Work History

Senior Beauty Therapist

Amplify
12.2021 - Current


  • Trained new staff in product knowledge and customer service protocols.
  • Maintained counter and display areas for cleanliness and organization.
  • Answered phone calls and emails to schedule client appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.

Senior Beauty Therapist

Essential Beauty
08.2019 - 12.2021
  • Answered phone calls and emails to schedule client appointments.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Beauty Therapist

Pacific Bliss Day Spa
05.2018 - 08.2019
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Studied advanced techniques to develop proficiency and better serve customers.

Sales Associate

Overland
01.2016 - 01.2017
  • During my final year of school I was employed at Overland footwear as a part-time sales associate
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Diploma in Beauty Therapy - Beauty Therapy

Otago Polytechnic
Dunedin, New Zealand
2018

Certificate in Beauty Therapy -

Otago Polytechnic
Dunedin, OTA
2017

New Plymouth Girls High School
New Plymouth, TKI
2016

High School Diploma -

James Hargest College
Invercargill, STL
2016

Skills

  • Time Management
  • Customer Consultations
  • Verbal and Written Communication
  • Business Operations Understanding
  • Telephone Skills
  • Staff Management
  • Document Control
  • Database Administration
  • Customer and Client Relations

Additional Information

  • Youth Beauty silver student award for 2017
  • Certificate in Beauty Therapy Runner Up for Outstanding Student


Timeline

Senior Beauty Therapist

Amplify
12.2021 - Current

Senior Beauty Therapist

Essential Beauty
08.2019 - 12.2021

Beauty Therapist

Pacific Bliss Day Spa
05.2018 - 08.2019

Sales Associate

Overland
01.2016 - 01.2017

Diploma in Beauty Therapy - Beauty Therapy

Otago Polytechnic

Certificate in Beauty Therapy -

Otago Polytechnic

New Plymouth Girls High School

High School Diploma -

James Hargest College

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Jasmine Demchy