JASMINE Fletcher-Henare

Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.

• Streamlined cleaning processes with efficient use of supplies and equipment, reducing overall costs.
• Accommodated special requests from clients, tailoring cleaning services to their specific needs.
• Increased referrals through exceptional customer service and consistent communication with clients.

• Coordinating guest bookings, responding via phone and email.
• Conference bookings - guest numbers ranging from ten to 40 people. Liaise with company contact person, prepare a quote and send through to Client. Make changes if needed. Work within Client budget.

- Accommodation.

- Arranging client activities and meals out.

- Travel.

- In house catering (for all meals), meal planning and grocery shopping.

- Arranging conference supplies i.e. stationery - paper, pens, whiteboard & markers.

- Ensuring attendees are able to connect to the projector and WiFi with ease.

- Making sure I am readily available for any problems that may arise.

- Strip & clean guest rooms and Conference area.

• Maintained and organised fortnightly staff rosters.
• Fill in for housekeeping when needed.