Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Unitstandardachievements
Timeline
Generic

Jasmine Henare

Manurewa,New Zealand

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

19
19
years of professional experience

Work History

Permanent School Office Administrator

Te Kura Kaupapa Māori o Manurewa
Auckland
03.2016 - Current
  • This position involves a lot of different organizations and correspondence which includes Musac which I am able to use confidently to load data entry and provide details of the school accounts and ledgers
  • I have done training with the E-TAP liaison where I was shown how to mark the attendance registers in order for our school to do roll returns as well as enrolling/removing students from our system and editing personal details
  • I have sole charge of all payroll correspondence
  • I have worked alongside Deloitte who prepare our school audit, I have worked with our school liaisons for our accounts team to prepare all financial documentation for the school’s finances
  • I have prepared the last 3 payment schedules and supporting documents for the BOT meetings
  • I organized all paperwork, folders, financial documents, and correspondence for the BOT members in a well-presented and clearly outlined manner, for which I was complimented on this work.
  • I always have a positive attitude towards everyone and always show respect to all who enter the school premises.
  • I thoroughly enjoy working here, and I look forward to learning more to further upskill myself within this position.
  • I am also tech savvy. I am confident in using all Microsoft software, such as Excel, PowerPoint, Word, etc.
  • I am confident in working with Google Docs and other software and apps that may be needed.
  • Greeted visitors warmly upon arrival at the office premises.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Coordinated onsite training events with outside vendors and online webinars.
  • Implemented quality control measures to uphold company standards.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Created and managed budgets for travel, training, and team-building activities.
  • Organized meetings, conferences, travel arrangements and other events as required.
  • Ordered office furniture when necessary following approval from management team.
  • Coordinated with IT department to resolve technical issues and maintain office software updates.
  • Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Recruited and trained new employees to meet job requirements.
  • Developed strong relationships with clients through excellent customer service skills.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Organized and maintained filing systems, including electronic databases and records.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated and managed daily administrative operations of the office.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Filtered emails based on importance and escalated issues to leadership.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Processed invoices on a timely basis according to established procedures.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Maintained customer confidence and protected operations by keeping information confidential.

Temporary School Office Administrator

Te Kura Kaupapa Maori o Manurewa
Auckland
01.2016 - 03.2016
  • This is a temporary position that involves a lot of different organizations and correspondence which includes Musac which I am able to use confidently to load data entry and provide details of the school accounts and ledgers
  • I have done training with the E-TAP liaison where I was shown how to mark the attendance registers in order for our school to do roll returns as well as enrolling/removing students from our system and editing personal details
  • I have prepared the last 3 payment schedules and supporting documents for the BOT meetings
  • I organized all paper work, folders, financial documents and correspondence for the BOT members in a well presented and clearly outlined matter, which I was complimented upon for this work
  • I always have a positive attitude towards everyone and always show respect to all who enters on to the school premises
  • I thoroughly enjoy working here and I look forward to learning more to further up skill myself within this position

Work Experience

10.2015 - 12.2015
  • I was privileged to train alongside Paula Kora in the Office
  • Within this training I learnt how to use Musac which is the schools current Financial Management System
  • I was shown a quick over view of E-Tap, Enrol and E-Astle which is all about the Student Management System
  • I was shown how to prepare the schools monthly payment schedules and how to set up the BOT folder for each BOT meeting
  • To my advantage also is that I’ve worked alongside all the staff members within this school as well as the children and I am connected with all the whānau within the school

Teacher Aide

Te Kura Kaupapa Maori o Manurewa
Auckland
04.2015 - 12.2015
  • This is a part time job which involves working with children to upskill thier Te Reo Maori
  • I work alongside the RTLB, who help me deliver the Korero Kia Mohio program in schools.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Roles and Responsibilities:
  • To upskill the child or children with Te Reo Māori.
  • Boost the confidence in these children.
  • Report back to the staff on the progress of the children.
  • Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Maintained a safe and orderly learning environment for all students.
  • Assessed student performance through tests, quizzes and other assessments.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Provided individualized instruction to meet the needs of all students.
  • Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Cleaner/ Personal Assistant

In-Law Rigging
Auckland
04.2014 - 08.2015
  • This job involved cleaning the premises and meeting the demands of the employer where and when they need it
  • Washed windows both inside and outside of the facility.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces
  • Scrubbed walls to remove scuff marks or stains.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Dusted furniture, machines or equipment.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • School drop off & Pick ups

Personal Assistant:

  • Monitored building security and safety by locking doors or avoiding hazards.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Handled confidential documents ensuring they remain secure.
  • Performed other duties as assigned by the Managing Director.
  • Organized events such as board meetings, conferences, luncheons and dinners.
  • Provided administrative support to the Managing Director including preparing reports and presentations.
  • Greeted visitors warmly upon arrival to the office.
  • Made travel arrangements for employee trips and conferences.
  • Answered inquiries regarding policies, procedures, programs, services offered by employer.
  • Coordinated with other staff members to ensure seamless support and coverage.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Acted as liaison between the Managing Director and staff members, clients, vendors, visitors.
  • Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
  • Processed and tracked medical insurance claims.
  • Organized work projects around client's house.
  • Handled confidential documents and communications with discretion, safeguarding sensitive information.
  • Created and maintained filing systems for all relevant documents in an organized fashion.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Processed and distributed communications in a timely manner.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Prepared and edited correspondence, reports, and presentations to support business operations.
  • Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
  • Managed expense reports of the Managing Director on a monthly basis.
  • Performed various clerical tasks and organized office areas to promote productivity.

Kapa Haka Tutor

Te Kura Kaupapa Māori o Manurewa
Auckland
08.2014 - 11.2014
  • Although this was a part-time position, this was one of my favorite jobs
  • Within in this role my goal was to teach 35 children between Year 4- Year 8 7 different types of songs to perform at The Auckland Primary School kappa haka Regionals 2014
  • Roles and Responsibilities:
  • To create and learn songs
  • To teach all the children within the timeframe
  • To engage parent support
  • Create and manage fundraisers
  • Create profile books for the judges of the competition
  • Organize transport

Teacher Aide

Te Kura Kaupapa Maori o Manurewa
Auckland
11.2013 - 12.2013
  • I worked as a part of a very dedicated team of staff members who helped me further my Te Reo Maori
  • This then helped me to learn and observe the many different roles and responsibilities of the teacher
  • Responsibilities:
  • Ensuring the safety of the child/children
  • Helping with the administration of medication
  • Helping out with the restriction of the disability of the child

Binding and Book Collator

Croxley Stationery
Auckland
10.2005 - 02.2006
  • My role involved being part of a team that made stationery.
  • Our department was in charge of making pad paper books, collating diaries, and labeling items, which were then distributed.

Responsibilities:

  • Delegating jobs.
  • Ensuring that the drill was serviced.
  • All labeling was correct and stored properly.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Monitored customer accounts for changes in payment patterns or trends that could indicate potential problems.
  • Attended meetings and training sessions related to collections best practices.
  • Prepared and mailed out demand letters and other necessary correspondence.
  • Assisted in developing new strategies for improving collection efforts.
  • Updated collection databases and systems with payment arrangements and notes.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Accepted and processed customer payments and applied toward account balances.
  • Participated in special projects as needed related to collections activities.

Education

Bachelor of Maori Performing Arts -

The Whare Wananga O Awanuiarangi
11-2020

Certificate in Tikanga Marae - Level 4

The Wananga O Aotearoa
11-2014

Certificate in Te PutaketangaTe reo - Level 4

The Wananga O Aotearoa
11-2013

Certificate in Maori Performing Arts - Level 4

Te Wananga O Aotearoa
11-2012

Certificate in Tikanga Maori - Level 3

Te Wananga O Aotearoa
11-2011

BMETS Education, Youth Work Course -

Manukau, 2104
01.2011

Certificate in Kawai Raupapa - Level 4

Te Wananga O Aotearoa
01.2009

Skills

  • Mail handling
  • Telephone reception
  • Billing oversight
  • Scheduling
  • Spreadsheet development
  • Database entry
  • Bookkeeping
  • Administrative support
  • Event coordination
  • File maintenance
  • Billing and coding
  • Tax preparation
  • Time management
  • Calendar management
  • Inbound phone call handling
  • Report preparation
  • Office supply management
  • Booking travel
  • Financial services support
  • Expense reporting
  • Schedule and calendar management
  • Travel arrangements
  • Customer relationship management (CRM)
  • Supply inventory
  • Maintaining accounting ledger
  • Staff management
  • Payroll administration
  • Planning events
  • Budgeting assistance
  • Managing office supply inventory
  • Meeting planning
  • Document scanning
  • Word processing
  • Budget support
  • Scanning and copying
  • Ethics-focused
  • Payroll and accounts payable and receivable

Hobbies and Interests

I am a very person, who enjoys having time out with family and friends. I love working with and around children. One of my favorite things I love to do is Kapahaka with whanau.

References

  • Rawinia Harrison, Manager, In-Law Rigging, Auckland, Auckland, 021-119-1138, rawinia.harrison@gmail.com
  • Daphne Mika, Principal, Te Kura Kaupapa Māori
  • Manurewa, 027-483-1593, tumuaki@tkkmmanurewa.school.nz

Unitstandardachievements

Develop and use keyboarding skills to enter text, Level 1, Write a record of a formal meeting, Level 3, Be interviewed in a formal interview, Level 2, Select, assess and read texts to gain knowledge, Level 2, Be interviewed in an informal one to one, face to face interview, Level 1, Read texts for practical purposes, Produce a plan to enhance own learning, Level 2, Describe Community Services, Level 1, Produce a CV(curriculum vitae), Level 1, Manage personal Wellness, Level 1, Demonstrate knowledge of workplace health and safety requirements, Level 1

Timeline

Permanent School Office Administrator

Te Kura Kaupapa Māori o Manurewa
03.2016 - Current

Temporary School Office Administrator

Te Kura Kaupapa Maori o Manurewa
01.2016 - 03.2016

Work Experience

10.2015 - 12.2015

Teacher Aide

Te Kura Kaupapa Maori o Manurewa
04.2015 - 12.2015

Kapa Haka Tutor

Te Kura Kaupapa Māori o Manurewa
08.2014 - 11.2014

Cleaner/ Personal Assistant

In-Law Rigging
04.2014 - 08.2015

Teacher Aide

Te Kura Kaupapa Maori o Manurewa
11.2013 - 12.2013

Binding and Book Collator

Croxley Stationery
10.2005 - 02.2006

Bachelor of Maori Performing Arts -

The Whare Wananga O Awanuiarangi

Certificate in Tikanga Marae - Level 4

The Wananga O Aotearoa

Certificate in Te PutaketangaTe reo - Level 4

The Wananga O Aotearoa

Certificate in Maori Performing Arts - Level 4

Te Wananga O Aotearoa

Certificate in Tikanga Maori - Level 3

Te Wananga O Aotearoa

BMETS Education, Youth Work Course -

Certificate in Kawai Raupapa - Level 4

Te Wananga O Aotearoa
Jasmine Henare