Jasmine Kaur

Customer Advisor

Spark NZD LTD

Pukekohe, Auckland

01.2018 - Current

Vast Knowledge about processing orders via CRM for 5 years. Other tools used to handle obligations and resolve issues regarding connection and services.
2 and half years door to door sales, 1 year spark call centre as part of resolve team and then 2 years in retail spark store (St Lukes, Manukau Mall and now currently in Pukekohe). Changing roles and responsibilities under same company to continuously work on my personal growth, mindset and skills. Always looked for opportunity and said yes to it.
Shift Lead tasks and responsibilities when manager and assistant manager were not present. Motivated and inspired team to drive numbers.
Provided general administrative support to staff members, further to learn operations, and refine skillset.
Done regular audits relating to sales orders, sales invoices and stock levels as shift lead.
Drove sales by effectively upselling and cross-selling products to maximize profitability.
Communicated effectively with customers both verbally and written.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Demonstrated a strong understanding of company policies and procedures.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Advised customers on product selection based on their needs.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Displayed strong telephone etiquette, effectively handling difficult calls.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Attended training sessions to stay up-to-date on new products and services.
Supported sales team members to drive growth and development.
Collected deposits or payments and arranged for billing.
Strengthened customer retention by offering discount options.
Tracked inventory levels to ensure timely restocking of products.
Collaborated with other departments to meet customer needs.
Updated records in the CRM system for accurate tracking of customer interactions.
Updated databases with new and modified customer data.
Took special orders in person and over telephone, generating additional revenue every month.
Reviewed customer feedback surveys for improvement opportunities.
Managed multiple tasks simultaneously while maintaining accuracy.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Surpassed sales goals through implementation of successful marketing strategies.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Assisted customers with questions and concerns regarding billing cycles, due dates and extensions.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Participated in team meetings to share ideas for improving processes.
Reconciled cash register receipts at the end of each shift.
Assisted customers with returns and exchanges.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Prevented key account losses by researching discrepancies and correcting problems.
Processed orders quickly and accurately.
Mentored junior team members and managed employee relationships.
Developed long-term relationships with returning customers.
Contacted customers about potential service upgrades, new connection services and account changes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Over performed my KPIs and also won lot of incentives. I won Samsung S22 ultra as incentive for being top performer.
Answered incoming calls and responded to customer inquiries.
Answered telephones to take messages or redirect calls to appropriate colleagues.
Monitored emails, sorted mail and distributed correspondence accordingly.
Followed up with customer accounts to resolve unpaid or past due accounts.
Created presentations using Microsoft PowerPoint for senior management team members.
Responded promptly to customer complaints in a professional manner.
Checked office stock to determine supply levels and maintain inventory.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Summary

Overview

Work History

Customer Advisor

First Security Officer

Education

Diplome In Networking And Computing

High School Diploma -

Skills

Affiliations

Languages

Accomplishments

References

Timeline

Customer Advisor

First Security Officer

Diplome In Networking And Computing

High School Diploma -

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