Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Jasmine Kaur

Jasmine Kaur

Paerata,AUK

Summary

Customer Advisor with seven years at Spark NZD LTD, known for outstanding customer service and adept problem resolution. Track record of boosting sales via upselling and cross-selling strategies, consistently achieving high customer satisfaction ratings. Proficient in CRM systems and committed to enhancing team collaboration.

Overview

9
9
years of professional experience

Work History

Customer Advisor

Spark NZD LTD
Pukekohe, Auckland
01.2018 - Current
  • Vast knowledge about processing orders via CRM for seven years. Other tools are used to handle obligations and resolve issues regarding connection and services.
  • Two and a half years of door-to-door sales, one year at Spark Call Centre as part of the Resolve team, and then two years in retail at the Spark store (St. Lukes, Manukau Mall, and now currently in Pukekohe. Changing roles and responsibilities under the same company to continuously work on my personal growth, I always looked for opportunities and said yes to them.
  • 3IC tasks and responsibilities when the manager and assistant manager were not present.
  • Provided general administrative support to staff members, further learning operations, and refining skill sets.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Conferred with customers by telephone or in person to provide information about products or services, and take orders.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Strengthened customer retention by offering safe tool options.
  • Tracked inventory levels to ensure timely restocking of products.
  • Updated records in the CRM system for accurate tracking of customer interactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with questions and concerns regarding billing cycles, due dates, and extensions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Participated in team meetings to share ideas for improving processes.
  • Reconciled cash register receipts at the end of each shift.
  • Assisted customers with returns and exchanges.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Created presentations using Microsoft PowerPoint for senior management team members.
  • Reviewed customer feedback surveys for improvement opportunities.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Resolved customer complaints and escalated issues as necessary.
  • Demonstrated a strong understanding of company policies and procedures.

First Security Officer

First Security
Auckland, Auckland
06.2016 - 01.2018
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Responded to alarms and conducted investigations as required.
  • Monitored surveillance cameras, and responded to suspicious activity.
  • Investigated reported incidents to protect the company's assets.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Guarded, restricted areas to prevent unauthorized entry.
  • Prepared detailed reports regarding daily activities, unusual occurrences, and maintenance issues.
  • Investigated any suspicious persons or vehicles on the premises, and contacted the appropriate authorities if necessary.
  • Maintained accurate logs of all security-related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, and contractors. Upon arrival at the facility entrance.
  • Verified photo IDs and tickets to allow guests' passage.
  • Maintained high levels of alertness throughout shifts.

Education

Diploma In Networking And Computing

Newton College Of Business & Technology
Auckland CBD
05-2017

High School Diploma -

St. Antony's Convent School
India
04-2014

Skills

Customer service excellence

  • KPI achievement
  • High-energy attitude
  • Self-motivation
  • Direct sales and follow-ups
  • Order processing and refunds
  • De-escalation techniques
  • Administrative support
  • POS systems expertise
  • CRM proficiency
  • Problem resolution skills
  • Product education and knowledge
  • Inbound and outbound calling
  • Microsoft Office proficiency
  • Team collaboration
  • Relationship building strategies
  • Report preparation skills
  • Quality assurance controls
  • Shift flexibility and overtime availability
  • Public holiday availability

Affiliations

I love reading, long drives, adventures, spending time with family, and being a foodie

Accomplishments

  • Got nominated for highest acquisition sales (mobile and internet connections) 2023
  • Won a Samsung Galaxy S23 Ultra for hitting double the commercial targets
  • Appreciation certificate for working with Spark for 5 years

Languages

English
Professional
Punjabi
Professional
Hindi
Professional

References

References available upon request.

Timeline

Customer Advisor

Spark NZD LTD
01.2018 - Current

First Security Officer

First Security
06.2016 - 01.2018

Diploma In Networking And Computing

Newton College Of Business & Technology

High School Diploma -

St. Antony's Convent School

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Jasmine Kaur