Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmine Knudsen

Summary

My name is Jasmine I am currently working as a flight attendant. I have worked in the hospitality industry for 3 years. I studied at the New Zealand School of Tourism. I have a passion for customer service and am looking for a full-time position that offers a chance for me to grow my skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Flight Attendant

Jetstar Airways
01.2023 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Food and Beverage Attendant

Copthorne Hotel
09.2022 - 01.2023
    • Maintained clean and organized restaurant to comply with hygiene and health regulations.
    • Greeted and seated guests to provide friendly and welcoming experience.
    • Provided guests with information about menu items, specials and promotions to provide quality service.
    • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
    • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

Tourism And Hospitality

New Zealand School of Tourism
Auckland
07.2022

Skills

    • Verbal and Written Communication
    • Food and Beverage Service
      • Safety Procedures
      • Public Interaction

Certification

  • New Zealand Certificate in Tourism Level 2
  • New Zealand Certificate in Hospitality Level 2
  • New Zealand Certificate in Tourism Level 3- Tourism, Travel and Airline Industry
  • Specialist Certificate Go Rentals
  • Callista Hotel Reservation System


Timeline

Flight Attendant

Jetstar Airways
01.2023 - Current

Food and Beverage Attendant

Copthorne Hotel
09.2022 - 01.2023

Tourism And Hospitality

New Zealand School of Tourism

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Jasmine Knudsen