Jasmine Mrkusich
Summary
Over my time working at NXP I have had the opportunity to work in different departments, this has allowed me to gain further insight and awareness as to how each role is important to the foundation of building a successful team environment. I'm a highly motivated, enthusiastic, and a hard worker who works well independently within a team environment. My goal will be to focus on producing positive outcomes and team satisfaction. I'm honest, punctual and passionate about building strong working relationships and exceeding expectations. I have proven success in working in high paced enviroments
Overview
11
11
years of professional experience
Work History
Inbound Supervisor
NXP
05.2023 - Current
- Rostering upto 10 Team members
- Processing Payroll using Datacom and Biotime
- Played a key role in hiring by conducting interviews with candidates, and selecting new team members who positively contributed to company culture and performance goals.
- Increased customer satisfaction by ensuring timely and accurate Goods Recipting of products to clients.
- Assessed employee performance, identifying top performers for recognition and providing feedback to those who needed improvement.
- Managed employee schedules, approving time off requests, and adjusting staffing levels as needed to accommodate workload.
Inbound Coordinator
NXP
03.2023 - 05.2023
- Liaise with suppliers where we have discrepancies in received shipments, working closely with Purchasing Team to resolve issues promptly and effectively.
- Collate and file Daily Put away label sheets
- Help Manage Auckland Bookings for Bulk Deliveries by scheduling and rostering the times as per number of pallets with bulk inbound team daily.
- Working closely with Inventory Team to ensure daily availability of HRB locations based on Inbound Volumes.
- Participating In ensuring inbound area is clean and tidy and zones are being regularly maintained.
Inventory Clerk
NXP
04.2021 - 05.2023
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Completed physical inventory counts each month.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in future.
Picker Packer
NXP
05.2020 - 04.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Protected materials for transport by correctly packaging products in boxes.
- Worked fast to meet assigned daily picking quotas.
- Utilized voice pick technology to increase order accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Took on extra hours and shifts during busy periods to meet tight deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Airport Housekeeping Supervisor
Sudima Hotel Auckland
10.2016 - 07.2020
- Rostering team members upto 35 Staff
- Processing Payroll
- Allocating work tasks for the team
- Ensuring SOP is instilled into the team
- Disciplining Staff where required when manager is not present
- Liaising with Front Desk and other Departments regarding Housekeeping activities
- Stock Management- ordering amenities and supplies for the Department.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Front Desk Receptionist
Sudima Hotel
07.2016 - 09.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Production Worker
Ingram Micro
10.2014 - 12.2014
- Dispatching software
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected products to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
Retail Assistant
The Warehouse Group
01.2014 - 07.2014
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
The Service-Max induction -
Auckland Chamber of Commerce
High School Diploma -
Aorere College NCEA Level 1-2
2019
Customer Service Award 2014Manual Handling Certificate -
Aorere College
2015
Skills
- Excellent Time Management
- Supervisor Experience
- Staff Management
- Achieving KPI results
- Health and Safety, Preventing Hazards
- Inventory Coordination
- Inbound Coordination
- (MPI) Accredited Person Certificate
Timeline
Inbound Supervisor
NXP
05.2023 - Current
Inbound Coordinator
NXP
03.2023 - 05.2023
Inventory Clerk
NXP
04.2021 - 05.2023
Picker Packer
NXP
05.2020 - 04.2021
Airport Housekeeping Supervisor
Sudima Hotel Auckland
10.2016 - 07.2020
Front Desk Receptionist
Sudima Hotel
07.2016 - 09.2016
Production Worker
Ingram Micro
10.2014 - 12.2014
Retail Assistant
The Warehouse Group
01.2014 - 07.2014
High School Diploma -
Aorere College NCEA Level 1-2
Customer Service Award 2014Manual Handling Certificate -
Aorere College
The Service-Max induction -
Auckland Chamber of Commerce
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