Jasmine Okech
Dunedin,Dunedin
Summary
Receptionist/Customer Service Profile I have had a broad range of employment in my working history from customer service in the freight forwarding industry to a personal assistant for a Property Developer and currently running my Dog Grooming business. I have experience in the use of Word, Excel, Outlook and various forms of office IT systems.
With over 20 years experience in the customer service industry I can demonstrate particular expertise in the provision of customer support whether it be client facing roles or administrative duties. Also being a business owner of a small home Dog Grooming business part time I love working with animals and I love working with great people working together as a team.
Overview
24
24
years of professional experience
Work History
Business Owner
Dog Groomer, Sass And Bark Pet Grooming
12.2018 - Current
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Clipped according to breed standards and or modified to clients requests.
Personal Assistant
Swadlings Property Developments
07.2011 - 11.2018
- Duties working alongside the CEO attending business meetings, phone reception, meeting and greeting clients, organizing appointments, lasing with solicitors and property agents, organizing flights and accommodation along with admin duties.
Customer Service Representative
UPS PTY
01.2004 - 01.2010
- I commenced in this customer service support role with the above company and assumed the responsibility for a number of specific tasks associated with freight forwarding
- Track and trace, organizing pick- ups and deliveries, customer re-directions and assistance, compilation of quotations, provision of customer support in the form of ‘follow-up calls’, coordinating with internal departments, dealing with customer’s inquiries and all other forms of general office duties.
Customer Service Representative
Expeditors International
01.2000 - 05.2003
- Lodging of air and sea cargo automation, tracking of shipments,processing of documents, liaising with shipping companies and airlines, preparation of quotes and tariffs, establishing service options of existing clients, spreadsheets, source and record net rates for import air and ocean freight, preparation of monthly shipment statistics.
Education
Pet Grooming Certificate III -
Puppoose Pet Styling Services
Certificate Office Administration -
TAFE NSW
Higher School Certificate Year 12 -
Kavanagh College
Certificate II - Animal Grooming
Training Centre
Sydney01.2018
Skills
- Sales Planning
- Staff Management
- Task Delegation
- New Business Development
Timeline
Business Owner
Dog Groomer, Sass And Bark Pet Grooming
12.2018 - Current
Personal Assistant
Swadlings Property Developments
07.2011 - 11.2018
Customer Service Representative
UPS PTY
01.2004 - 01.2010
Customer Service Representative
Expeditors International
01.2000 - 05.2003
Pet Grooming Certificate III -
Puppoose Pet Styling Services
Certificate Office Administration -
TAFE NSW
Higher School Certificate Year 12 -
Kavanagh College
Certificate II - Animal Grooming
Training Centre
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