Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jasmine Rowe

Mosgiel,OTA

Summary

Professional and knowledgeable with strong background in coordinating all support services. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.



Overview

10
10
years of professional experience

Work History

Field Support Coordinator

Downer NZ Ltd
01.2021 - Current
  • Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborate with interdisciplinary teams to provide comprehensive support services for clients and technicians, improving outcomes across multiple domains.
  • Maintain detailed work flow documentation, providing a clear record of care provided.
  • Ensure compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Answer phone calls and responded efficiently to inquiries from customers, vendors and other external contacts.
  • Tracking key performance indicators and using the information to drive improvements in client outcomes.
  • Perform general administrative duties by procuring materials, PPE, external plant hire, purchase orders, invoicing, security access for technicians.
  • Provide training to other staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
  • Maintain and organise an efficient work stream and carefully and thoroughly review every job to achieve the best revenue collection for the company and best outcome for the customer.

Antidote Beauty - Director

Antidote
01.2016 - 01.2021
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Streamlined salon operations by implementing effective appointment booking and confirmation processes, reducing wait times for clients.
  • Established monthly and quarterly performance goals for staff members which led to increased productivity and motivation.
  • Launched new product lines with successful promotional events, attracting a larger clientele base.
  • Implemented efficient scheduling systems to maximize productivity while ensuring adequate coverage during peak business hours.
  • Provided exceptional customer service by addressing client concerns promptly, maintaining a loyal clientele base.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.

Education

NCEA Level 2 -

Otago Girls High School
Dunedin

Skills

  • Data collection and entry
  • Documentation and recordkeeping for auditing
  • Report preparation
  • Time management and organization
  • Office administration and supply inventory
  • New hire training
  • Attention to detail
  • Team collaboration and meeting coordination
  • Highly respected work ethic
  • Exceptional Customer relationship building
  • Microsoft office experience

Interests

  • Avid Reader
  • Gardening
  • Football and tennis
  • Fundraising, volunteering and coaching football
  • Outdoor adventures and Camping
  • Experimental cooking
  • Music
  • DIY and Home Improvement


Timeline

Field Support Coordinator

Downer NZ Ltd
01.2021 - Current

Antidote Beauty - Director

Antidote
01.2016 - 01.2021

NCEA Level 2 -

Otago Girls High School

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Jasmine Rowe