Jasmine Wheeler

Hastings,HKB

Summary

I am a hard working and reliable hospitality professional with very good experience at Bay Venues, excelling in high-pressure environments. Multi tasking and customer service skills, ensuring exceptional guest experiences are one of the many perks. I am proficient in cash handling and POS operations. Training new staff to uphold excellent service is a breeze as i am very friendly and love to be apart of a team. I am very passionate about creating memorable experiences for clients and customers. I am also very trustworthy and will go the extra mile to make myself available and i am always keen to learn new things to help upskill myself.

Outside of work i am a very creative and bubbly person, and i hope to do interior design when i am older. For now i would love to find a job where i can serve people and help contribute to a positive and happy environment.

Overview

years of professional experience

Work History

FOH, Waitress, Catering Assistant

Bay Venues

08.2023 - 03.2025

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Maintained a clean and welcoming environment, ensuring a positive experience for both guests and staff.
Handled cash/eftpos transactions and errors well aswell as handling the cafe and event banking.
Worked one on one with clients and team members to make sure everything runs smoothly and they're needs are met.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Worked the coffee machines and carts creating delicious coffees in the busy rushes of events.
Created many menu designs and signs to attract different clients and customers.
Took on high responsibilities like setting up for weddings and bartending at different events.

Bartender

AEGIS Security

12.2024 - 12.2024

Served high customer volumes during special events, nights, and weekends.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Kept bar presentable and well-stocked to meet customer needs.

FOH, Waitress

Nautilus Buffet Bar and Restauraunt

11.2021 - 05.2023

Handled phone calls and bookings, making sure the customers received all the information and help required.
Created marketing specials by introducing new drinks to the menu to attract interest.
Managed day to day FOH operations to maintain quality standards and meet customers expectations.
Opened and Closed the Restaurant as well as stayed in between closing times making sure everything is clean and prepared for our customers so they can enjoy their experience.

Kiwifruit Packer

EastPack - Quarry Rd

07.2021 - 07.2021

Maintained high-quality standards for packed fruits, resulting in increased customer satisfaction.
Supported quality control initiatives by thoroughly inspecting packed fruits for defects or inconsistencies before shipment.
Coordinated closely with supervisors on daily tasks, providing updates on progress towards goals, challenges faced, and potential solutions for improvement.

Education

Diploma - Architecture And Interior Design

UNITEC Institute of Technology

Auckland, NZ

Skills

Attention to Details
Team collaboration
Customer service
Cash handling
Decision-making
Hospitality service expertise

Time management
Table setting knowledge
Food handling safety
Point of sale (POS) system operations
Buffet setup and takedown
Barista, Bartender, and FOH

Languages

Chinese (Mandarin)

Limited Working

Thai