Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jasmine Yuile

Upper Hutt,Wellington

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10+ year background maintaining customer satisfaction and contributing to company success.

Overview

21
21
years of professional experience

Work History

Program Manager

S.K.I.D.S
10.2022 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Interacted with customers and clients to identify business needs and requirements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Managing Supervisor

Kool Kidz Ltd
05.2012 - 10.2022
  • Delivered top-notch customer service experiences by addressing concerns promptly and finding solutions suited to individual needs.
  • Developed strong relationships with key clients, fostering trust and long-term partnerships.
  • Improved client satisfaction through effective communication and consistent follow up. E.g. Answering enquiries via email, telephone and text as well as face to face interactions.
  • Maintained professional, organized, and safe environment for employees and patrons.

Untrained Teacher Aide

Rimutaka Kindergarten Association
05.2009 - 12.2011
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Bartender

Blenheim Workingmans Club
11.2003 - 11.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Customer Service Cashier and Accounts Management

Westmeats Blenheim
02.2003 - 11.2006
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.

Education

Kuranui College
Greytown
10.2001

Skills

  • Problem-Solving
  • Interpersonal Skills
  • Flexible and Adaptable
  • Customer Service
  • Work Planning and Prioritization
  • Performance monitoring
  • Risk Analysis and Management
  • Regulatory Compliance
  • Onsite customer support

Additional Information

I have included a current copy of my achieved NZQA standards and my First Aid certificate.

Languages

Spanish
Limited Working

Timeline

Program Manager

S.K.I.D.S
10.2022 - Current

Managing Supervisor

Kool Kidz Ltd
05.2012 - 10.2022

Untrained Teacher Aide

Rimutaka Kindergarten Association
05.2009 - 12.2011

Bartender

Blenheim Workingmans Club
11.2003 - 11.2006

Customer Service Cashier and Accounts Management

Westmeats Blenheim
02.2003 - 11.2006

Kuranui College

Similar Profiles

CREATE PROFILE
Jasmine Yuile