Jasmine Wairemana Mahara
Christchurch,CAN
Summary
Dedicated Front Office Supervisor with extensive experience in hospitality and customer service. Proven track record in overseeing daily operations, training staff, and enhancing guest satisfaction. Strong problem-solving, leadership, and communication skills have resulted in improved team productivity and streamlined processes. Recognized for effectively managing multiple tasks while maintaining high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
The Broadmoor
Colorado Springs, Colorado, USA
04.2024 - 04.2025
- Supervised front office staff, including training and performance evaluations of new employees.
- Analyzed financial data to maximize hotel profitability.
- Handled and resolved customer complaints professionally and promptly.
- Assessed daily operational needs, including staffing, supplies, and maintenance requests.
- Ensured adherence to customer service standards across all interactions.
- Managed inventory levels for supplies and equipment utilized by front office.
- Maintained accurate records of guest bookings and payments to ensure compliance.
- Maintained accurate records of all transactions.
- Monitored guest check-in and check-out procedures to enhance efficiency.
Bar Duty Manager
Chats Bar Hospitality LTD
New Brighton, Christchurch
09.2022 - 04.2024
- Verified age requirements to comply with legal regulations.
- Demonstrated knowledge of alcohol pairings and drink flavours.
- Prepared traditional and craft cocktails to meet customer preferences.
- Managed inventory to ensure optimal stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Monitored inventory levels to ensure product availability for customers.
- Responded promptly to any emergency situations that arose during shifts.
Sales Associate
Footlocker LTD
Riccarton, Christchurch
10.2020 - 08.2023
- Enhanced customer engagement through expert knowledge of products and services.
- Managed store operations, ensuring achievement of performance targets.
- Facilitated teamwork to drive results and improve overall store performance.
- Resolved conflicts with difficult customers, maintaining high satisfaction levels.
- Oversaw stock management and inventory accuracy to optimize resources.
- Processed orders efficiently, streamlining workflow.
- Led training sessions for new team members to enhance skills.
- Recognized as Team Member of the Quarter in 2022.
- Maintained up-to-date knowledge of store merchandise and policies.
Deli/Seafood Assistant
Woolworth Limited
10.2019 - 10.2020
- Served fresh food to customers daily, ensuring quality and cleanliness throughout service.
- Maintained high standards for displayed food to enhance customer satisfaction.
- Adhered to food safety regulations when handling and preparing seafood items.
- Conducted regular safety checks on heavy equipment to ensure compliance with safety protocols.
- Participated in training sessions to develop skills required for safe equipment operation.
Education
LEVEL 5 & 6 DIPLOMA - New Zealand School of Tourism Certificate in Accor Hotel Group specialist knowledge, Diploma in Tourism & Travel, Diploma in Hotel & Hospitality
New Zealand School Of Tourism
Christchurch04.2023
LEVEL 4 Flight Attending - New Zealand School Of tourism Certificate in Tourism, Airline & Flight attending, Hobbiton Movie set tours specialist Certificate
New Zealand School Of Tourism
Christchurch05.2020
High School Graduate - NCEA Level 1,2 & 3, NCEA University Entrance
Te Pa O Rakaihautu
Christchurch12.2019
Skills
- Team coordination and teamwork
- Customer service excellence
- Problem solving and patience
- Kitchen safety and knowledge
- Leadership effectiveness
- Active listening and communication
- Staff supervision and management
- Conflict resolution strategies
Hobbies and Interests
- Culture & Performance
- Singing & Dancing
- Beauty industry & Standards
- Travel & Tourism
Leadership Experience
- Led cultural kapa haka team of 40 individuals to a national competition.
- Supervised a team of sales associates, delegating tasks and training.
- Served as a class leader, supporting peers in studies and motivating them.
Certification
- LCQ Certification
Languages
Maori
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Front Office Supervisor
The Broadmoor
04.2024 - 04.2025
Bar Duty Manager
Chats Bar Hospitality LTD
09.2022 - 04.2024
Sales Associate
Footlocker LTD
10.2020 - 08.2023
Deli/Seafood Assistant
Woolworth Limited
10.2019 - 10.2020
LEVEL 5 & 6 DIPLOMA - New Zealand School of Tourism Certificate in Accor Hotel Group specialist knowledge, Diploma in Tourism & Travel, Diploma in Hotel & Hospitality
New Zealand School Of Tourism
LEVEL 4 Flight Attending - New Zealand School Of tourism Certificate in Tourism, Airline & Flight attending, Hobbiton Movie set tours specialist Certificate
New Zealand School Of Tourism
High School Graduate - NCEA Level 1,2 & 3, NCEA University Entrance
Te Pa O Rakaihautu
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