Jason Riley
Nelson
Summary
Dynamic Service Technician with a proven track record at Momentum Equipment Services, excelling in preventive maintenance and troubleshooting. Recognized for enhancing customer satisfaction through effective communication and meticulous documentation. Adept at optimizing equipment performance, achieving high first-time fix rates, and fostering strong client relationships. Committed to safety and quality assurance in all service operations.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Knowledgeable Mechanical Technician with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Helpful professional commended as valuable team player with expertise in Forklift Maintenance and Repairs. Ready to bring 25 years of relevant work experience to new position in any industry in Nelson or surrounding area.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Dynamic individual with hands-on experience in Forklift Repairs and Maintenence and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2026
2026
years of professional experience
Work History
Workshop Foreman
Momentum Equipment Services
04.2024 - 10.2025
- Assisted in maintaining workshop safety protocols and equipment inspections.
- Learned to operate various hand and power tools effectively.
- Supported team in organizing materials and workspace for efficient production flows.
- Adapted quickly to new tasks and procedures in a fast-paced environment.
- Collaborated with colleagues to ensure timely completion of workshop projects.
- Participated in daily briefings to understand project goals and requirements.
- Mentored junior technicians, providing guidance on best practices and fostering professional growth.
- Established quality control measures to maintain high standards in workmanship across all projects.
- Reduced equipment downtime with proactive maintenance scheduling and timely repairs.
- Promoted a safe working environment, conducting regular safety training sessions and updating safety protocols.
- Streamlined repair procedures to reduce turnaround times, improving client relations and service reputation.
- Prepared, operated and maintained tools and equipment.
- Optimized resource allocation within the workshop by assessing workload distribution and labor requirements.
- Implemented a preventative maintenance program that minimized breakdown occurrences and extended equipment life spans.
- Increased workshop efficiency by implementing process improvements and streamlining workflow.
- Developed customized solutions for clients'' specific needs, resulting in increased customer satisfaction rates.
- Contributed towards business growth by engaging with prospective clients during networking events or industry expos.
- Collaborated with other departments to optimize workflows, enhance interdepartmental communication, and improve overall performance.
- Enhanced team productivity through effective delegation of tasks and clear communication.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Checked equipment to determine if maintenance was required.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Service Manager
Fifeshire Forklifts 2016 Ltd
08.2018 - 04.2024
- Managed daily service operations, ensuring high-quality customer interactions and satisfaction.
- Trained staff on service protocols and best practices to enhance team performance.
- Coordinated scheduling and resource allocation to optimize workflow efficiency.
- Implemented feedback mechanisms to identify improvement opportunities in service delivery.
- Monitored service metrics and addressed issues promptly to maintain operational standards.
- Collaborated with cross-functional teams to address customer needs and resolve issues effectively.
- Conducted regular team meetings to discuss performance, set goals, and promote continuous improvement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Service Technician
Crown Lift Trucks
02.2008 - 08.2018
- Diagnosed and resolved technical issues efficiently, enhancing customer satisfaction.
- Performed routine maintenance on equipment to ensure optimal performance and longevity.
- Collaborated with team members to streamline service processes, improving response times.
- Provided training and mentorship to junior technicians on best practices and safety protocols.
- Implemented preventive maintenance schedules, reducing downtime for critical systems.
- Conducted thorough inspections of equipment, ensuring compliance with industry standards.
- Utilized diagnostic tools and software to troubleshoot complex system failures effectively.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Service Technician
Momentum Equipment Services
- 02.2008
- Evaluated systems according to predetermined checklist and noted issues.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Liaised with internal departments to optimize productivity and efficiency.
- Diagnosed and resolved technical issues efficiently, enhancing customer satisfaction.
- Performed routine maintenance on equipment to ensure optimal performance and longevity.
- Collaborated with team members to streamline service processes, improving response times.
- Implemented preventive maintenance schedules, reducing downtime for critical systems.
- Conducted thorough inspections of equipment, ensuring compliance with industry standards.
- Utilized diagnostic tools and software to troubleshoot complex system failures effectively.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Service Technician
Fifeshire Forklifts
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Liaised with internal departments to optimize productivity and efficiency.
- Diagnosed and resolved technical issues efficiently, enhancing customer satisfaction.
- Performed routine maintenance on equipment to ensure optimal performance and longevity.
- Conducted thorough inspections of equipment, ensuring compliance with industry standards.
- Utilized diagnostic tools and software to troubleshoot complex system failures effectively.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
No Degree -
Nayland College
Nelson, NZSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Time tracking
- Customer relationship management
- Inventory management
- Operating test equipment
- Electrical systems
- Troubleshooting
- Safety procedures adherence
- Testing and evaluation
- Scheduling and coordination
- Diagnostics skill
- Project management
- Technical support
- Work documentation
- Equipment demonstration
- Client relationship management
- Field service management
- Mechanical tools
- Verbal and written communication
- Hand tools
- System upgrades
- Incident reporting
- Quality control
- Inventory control
- Equipment maintenance
- Emergency response
- Equipment calibration
- After-sales support
- Cost estimations
- Warranty repair
- Hand tools proficiency
- Troubleshooting and diagnosis
- Service call response
- Testing and analysis
- Troubleshooting and analysis
- Troubleshooting and Diagnostics
- Maintenance and repair
- Work order prioritization
- Complex repair planning
- Following safety practices
- Equipment installation
- Problem-solving
- Diagnostics and troubleshooting
- System repairs
- Task prioritization
- Multitasking
- Active listening
- Organizational skills
- Teamwork and collaboration
- Component repairs
- Time management
Timeline
Workshop Foreman
Momentum Equipment Services
04.2024 - 10.2025
Service Manager
Fifeshire Forklifts 2016 Ltd
08.2018 - 04.2024
Service Technician
Crown Lift Trucks
02.2008 - 08.2018
Service Technician
Momentum Equipment Services
- 02.2008
Service Technician
Fifeshire Forklifts
No Degree -
Nayland College