Jason Sampson
Māngere Bridge,AUK
Summary
Adaptable educator and youth coach with strong facilitation planning and active listening skills. Brings experience supporting learners, coordinating with families and community partners, and guiding youth through wellbeing and career development. Ready to strengthen engagement, collaboration, and program impact. Experienced youth coach, mentor, and adult education tutor with a strong record of supporting youth and adult learners through guidance, wellbeing support, and tailored instruction. Skilled in active listening, problem solving, and relationship building. Proven ability to coordinate with families, educators, and community partners to improve engagement and outcomes.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Youth Program Designer, Facilitator, and Mentor
Skycity
08.2022 - 09.2026
- Designed and adapted youth employment development program, enhancing relevance to participant needs.
- Provided wellbeing and pastoral support to young adults via company mentorship initiative.
- Collaborated with cross-functional teams to align project objectives, improving overall project outcomes.
- Worked closely with team members to complete project objectives and meet deadlines.
- Cultivated relationships with stakeholders, fostering collaboration and reinforcing support for program initiatives.
- Provided guidance and support to colleagues to maintain a collaborative work environment.
Youth Coach
Solomon Group
Manurewa, Auckland
01.2021 - 08.2022
- Built trusting relationships with youth through active listening and consistent guidance.
- Provided wellbeing support to youth, enhancing their mental health and resilience.
- Coordinated family communication and facilitated referrals to counseling and support services, enhancing youth access to necessary support.
- Coordinated family communication and facilitated referrals to counseling and support services for youth.
- Established partnerships with local organizations to provide youth with resources, employment, training, and educational opportunities.
- Established relationships with local organizations providing resources or employment, training and/or educational opportunities for young people.
- Supported outreach events, community activities, and program enrollment efforts.
- Documented participant concerns and progress notes to guide program staff, improving overall support for participants.
- Maintained records of progress on goals and objectives set by youth participants.
Adult Education and Contact Center Program Tutor
Solomon Group
Manurewa, Auckland
11.2018 - 01.2021
- Evaluated adult learner needs and learning goals to customize support for optimal learning outcomes.
- Guided adult learners through assessment center preparation, enhancing their readiness for the Auckland Council contact center team.
- Tutored adult learners participating in the Auckland Council Contact Center program.
- Guided adult learners in assessment center preparation, improving readiness for roles in the Auckland Council contact center team.
- Assessed learner assessments pertaining to the level 3 contact center operations program.
- Supported adult learners with gaining employment primarily in the contact center industry.
- Delivered wellbeing and pastoral support, creating a nurturing environment that facilitated adult learner engagement and success.
Quality Assurance Analyst
ADT Security
Penrose, Auckland
01.2008 - 10.2014
- Evaluated alarm monitoring calls against ADT Security quality standards to ensure compliance.
- Audited customer service interactions against compliance scripts and procedures.
- Recorded call findings in quality tracking systems to support performance assessments.
- Guided agents on ADT Security communication and process expectations to enhance service delivery.
- Investigated service errors in account and dispatch records.
- Verified case notes for accuracy, completeness, and policy alignment.
- Prepared quality reports for supervisors and operations teams.
- Supported process reviews to improve ADT Security service consistency.
Education
People Potential Limited
AucklandTe Wānanga O Raukawa
OnlinePeople Potential Limited
Auckland, NZ - OnlineEducation
University of Auckland
Auckland, NZElectro Technology Industry Training Organisation
Auckland, NZElectro Technology Industry Training Organisation
Skills
- Program design
- Facilitation
- Creating lesson/session plans
- Quality assurance
- Moderating assessments
- Assessing assessments
- Training delivery
- Program evaluation
- Stakeholder coordination
- Facilitation planning
- Team collaboration
- Relationship building
- Problem solving
- Active listening
- Interpersonal skills
Certification
- Full NZ Driver License
- Developing Rugby League Coaching Certificate, (Ages 13-18) Counties Manukau
Affiliations
- The Render Gathering bible study group.
- Serve in the Production Ministry at the Render Gathering Church
- Serve as a Unit Leader in the Site Operations Ministry at the Render Gathering Church
- Serve as a Render Me Facilitator in the Render Me Ministry at the Render Gathering Church
- Coordinating and hosting hangout/outreach events as a part of the Render Gathering Church
- Participate as a casual runner within "The Run Club," group.
- Flex Fitness Gym community
Timeline
Youth Program Designer, Facilitator, and Mentor
Skycity
08.2022 - 09.2026
Youth Coach
Solomon Group
01.2021 - 08.2022
Adult Education and Contact Center Program Tutor
Solomon Group
11.2018 - 01.2021
Quality Assurance Analyst
ADT Security
01.2008 - 10.2014
People Potential Limited
Te Wānanga O Raukawa
People Potential Limited
Education
University of Auckland
Electro Technology Industry Training Organisation
Electro Technology Industry Training Organisation