JASON THOMSON
National Customer Manager
Auckland
Summary
Results-driven National Account Manager with over 7 years of experience in sales, account management, and business development. Expertise in managing multi-million-dollar accounts, fostering long-term relationships, and consistently exceeding sales targets. Proven track record in the logistics and supply chain sectors, negotiating complex deals, and identifying growth opportunities. Skilled in presenting to both SME owners and C-suite clients during board meetings, tailoring strategic insights to diverse audiences. Strong leadership, strategic planning, and negotiation skills, with experience in both corporate and military environments. Adept at driving business results through client satisfaction, operational efficiency, and strategic initiatives.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
National Account Manager
DHL Express
04.2021 - Current
- Manage a portfolio of high-value global clients, responsible for an 8-figure annual budget, driving growth and ensuring customer satisfaction
- Lead negotiations for long-term agreements with multinational accounts, delivering tailored logistics solutions and optimizing supply chain efficiencies
- Consistently exceed sales targets by up to 20% through upselling, cross-selling, and customer relationship management
- Collaborate with global teams to enhance service offerings and ensure compliance with international shipping regulations
- Key Achievements:
- Reduced freight costs by negotiating competitive shipping rates between China and New Zealand, saving clients 15%
- Completed multiple RFP’s with prospective clients which we won bringing on 7 figures of NB revenue within the 3 years I have been in this team
- Developed strategic initiatives contributing to 2030 focus targets, aligning with long-term organizational goals
- Managed a portfolio of over 75 key retail and e-commerce clients across New Zealand and Australia, delivering bespoke logistics and supply chain solutions
- Conducted market analysis to identify client needs and created targeted strategies that boosted customer satisfaction and retention
- Achieved a 98% client retention rate and consistently increased annual revenue by double digit % through targeted sales strategies
- Implemented a streamlined customer feedback process, enhancing communication and service quality
- Contributed to a 30% increase in annual revenue through proactive sales and new business acquisition
Field Sales Executive – AF2 Territory
DHL Express
03.2018 - 04.2021
- Spearheaded business development efforts in South Auckland, transforming the AF2 territory into a top-performing region
- Grew my portfolio from 104 unique customers to 172 customers before moving on to the National sales team
- Converted prospects into long-term business partnerships through excellent service delivery and relationship-building
- Consistently ranked in the top 3 for new business results within the NZ field sales team for two consecutive years
Senior Aviation Crash Rescue Firefighter
Royal New Zealand Air Force (RNZAF)
01.2012 - 04.2018
- Led emergency firefighting operations during critical military deployments, including aviation crashes and motor vehicle accidents and structure fires
- Worked aviation logistics, including the loading/unloading of cargo aircraft and the handling of large logistics vehicles ranging from C-130’s to C-17’s
- Served in key military operations such as Operation Antarctica, providing logistical support and emergency response
Education
NCEA Level 3 -
Macleans College
01.2006 - 01.2010
Skills
- Strategic Sales & Business Development
- Key Account Management
- Negotiation & Deal Closing
- Client Relationship Building
Certification
Certified Sales Professional (CSP), DHL Express Sales Institute
Timeline
National Account Manager
DHL Express
04.2021 - Current
Field Sales Executive – AF2 Territory
DHL Express
03.2018 - 04.2021
Senior Aviation Crash Rescue Firefighter
Royal New Zealand Air Force (RNZAF)
01.2012 - 04.2018
NCEA Level 3 -
Macleans College
01.2006 - 01.2010
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