JASON WALKER

Company Overview: Pipe manufacturer and distributor

• Ensuring the smooth running of the warehouse and yard, with stock managed and organised effectively and orders picked, packaged and delivered on time.
• Providing leadership, motivation and support to the warehouse and transport team.
• Leading regular team meetings.
• Planning the daily workload, delegating tasks and helping team members organise and prioritise their duties.
• Ensuring inventory records are accurate and kept up to date and completing all relevant paperwork and related administration.
• Completing periodic stock takes.
• Identifying ways to improve efficiency and productivity.
• Attending daily production meetings and liaising with the production and sales teams to track orders, ensure orders have been fully understood, timeframes for delivery can be met and to address any issues arising.
• Ensuring stock/components are delivered to the production line on time to meet production schedules.
• Keeping computer systems up to date to make sure all departments have visibility on the workflow.
• Managing inwards and outwards transport and deliveries.
• Planning driver routes and timings, maintaining the dispatch calendar and updating drivers on their planned schedule of deliveries for the day.
• Resolving internal and external queries around orders, products and stock levels.
• Training new staff.
• General customer service and assisting customers at the trade counter.

Key achievement: Identifying and securing a new transport provider and building a successful relationship with them to bring cost saving benefits to the company.

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• Receiving, checking and confirming sales orders by phone and email.
• Entering sales orders into the system.
• Creating production jobs for any items that need to be manufactured.
• Liaising with the factory and warehouse on the progress of orders and keeping customers updated on anticipated completion and delivery times.
• Developing strong relationships with clients to promote loyalty and retention.
• Invoicing completed orders and raising credit notes when necessary.
• Resolving customer queries and any discrepancies as they arise.
• Supporting the warehouse team with general warehouse duties, receiving goods, picking, packing etc during staff absence or times of peak activity.

Key achievement: Establishing and growing Customer Service as a key function of Solo Plastic's business. Improving communication with customers, resolving issues in a timely manner and providing exceptional customer support, directly lead to enhanced customer satisfaction.

• Picking / packing and dispatching orders in a timely manner.
• Booking transport and couriers for outgoing orders.
• Loading and unloading trucks and de-vanning containers, whilst often working with very large products.
• Operating a forkhoist.
• Organising stock within the warehouse and yard to maximise productivity.
• Liaising with the production team to ensure stock is delivered to the production line on time.
• Contacting customers to keep them updated on the progress of their orders.
• Keeping accurate stock records and doing regular stock takes.
• Keeping the warehouse clean and tidy.
• Following health and safety procedures.

Key achievement: Being recognised for my natural ability to build rapport, solve problems, make improvements and ‘get stuff done’, and identified by management as a team member with the skills and potential to advance within the company. This led to the creation of the Warehouse and Operations Co-Ordinator role.

Company Overview: Carpet and Vinyl Installers

• Sole charge of managing the warehouse and stock.
• Organising stock within the warehouse, keeping accurate stock records and completing regular stock reconciliations.
• Receiving, unpacking and checking incoming stock.
• Picking up stock from suppliers and delivering it to the warehouse.
• Operating a fork hoist to move large rolls of carpet and pallets.
• Picking orders and preparing them for delivery, including accurately cutting carpet and vinyl to required measurements.
• Delivering orders to the work site.
• Measuring properties for carpet and vinyl installation.
• Uplifting old carpet and vinyl and removing from the worksite.
• Following health and safety requirements.
• Keeping the warehouse clean, tidy and organised.

Key achievement: Identifying and implementing ways staff could assist each other to more evenly distribute the workload and optimise time management.

• Company Overview: TV Bracket Merchant and Installer, and Office furniture supplier

• Sole charge of managing the warehouse and stock.
• Receiving, unpacking and checking incoming stock and parts.
• Regular stock counts and stock reconciliations, using computerised stock records.
• Operating a reach truck and a counter balance.
• Receiving sales enquiries and advising clients on the best products for their needs.
• Customising and modifying products to suit customer requirements.
• Assembling and packing orders in a timely fashion ready for outward dispatch.
• Booking couriers and delivery services.
• Keeping the warehouse clean, tidy and organised.
• Assisting with various types of bracket installation.
• Picking up stock and delivering orders when required.
• Following health and safety requirements.

Key achievement: Successfully transferring an entire 600m2 warehouse of office furniture stock into the Pivotal Brackets warehouse when my boss took over the ATE NZ business. With running two quite different businesses from one warehouse, it was essential to organise the stock strategically to maximise efficiency and make the best use of the limited space available.

Employment prior to Jan 2006 included the positions of Bar Supervisor, Bar Tender, Security Officer, Warehouse Assistant and Builder's Labourer. Further details available on request.