Summary
Overview
Work History
Education
Skills
Timeline
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Jaspreet Kaur

Venue Manager
Papamoa

Summary

Dynamic Venue Manager with a proven track record at Captain Jacks Bar, excelling in client interaction and health and safety compliance. Enhanced customer satisfaction through effective relationship management and problem-solving skills, while implementing risk management strategies that minimized liabilities. Successfully trained and managed staff to uphold exceptional service standards.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Venue Manager/Back Office Administrator

Captain Jacks Bar
06.2020 - Current
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Look after the payroll and manage account paymemts on daily basis.
  • operating xero software for invoices and balancing account.

Duty Manager

Welcome Bay Sports Bar And Super Liquor
08.2018 - 03.2025
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Bar Manager

Zabeels Sports Bar & TAB
04.2016 - 07.2018
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.

Education

Diploma in Business Level 7 - Business Administration And Management

The International Academy of New Zealand
Auckland, New Zealand
04.2001 -

Skills

Client interaction

Health and safety compliance

Staff management

Effective relationship management

Problem-solving

Timeline

Venue Manager/Back Office Administrator

Captain Jacks Bar
06.2020 - Current

Duty Manager

Welcome Bay Sports Bar And Super Liquor
08.2018 - 03.2025

Bar Manager

Zabeels Sports Bar & TAB
04.2016 - 07.2018

Diploma in Business Level 7 - Business Administration And Management

The International Academy of New Zealand
04.2001 -

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Jaspreet KaurVenue Manager