JASPREET K O U R
Christchurch,New Zealand
Summary
Experienced professional in the retail industry with a proven ability to deliver exceptional customer service and handle cash transactions. Skilled at efficiently managing transactions, resolving customer inquiries, and creating a positive store environment. Committed to teamwork and adaptability, ensuring smooth operations and maximum customer satisfaction. Recognized for reliability, efficiency, and a consistent approach in achieving goals.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Pizza Hut
01.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
Customer Service Representative
Metro Mart Hornby
05.2024 - 01.2025
- Customer service: Greeting customers, helping with their concerns, and resolving problems
- Store operations: Handling cash, keeping the store clean and stocked, and running the food and drink area
- Safety: Ensuring the health, safety, and security of the store
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Representative
RPS Government Contractor
02.2018 - 05.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Developed effective working relationships with team members across multiple departments
- Outbound calling of 16+ dials an hour with the aim of booking 18+ appointments per day
- Attended regular training sessions on updates and changes within the industry or organization
- Stayed current on relevant product and service offerings as well as competitor pricing models
- Participated in daily huddles with team members in order to discuss common goals and objectives
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Provided accurate information regarding products and services while upselling additional products when appropriate
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Processed orders, forms, applications, and requests accurately and efficiently
- Assisted customers with navigating the company's website to locate desired information or items for purchase
- Maintained records of customer interactions, transactions, comments, and complaints
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries
- Monitored call queues in order to prioritize incoming calls by urgency or importance level
Education
Master of Computer Applications - Computer And Information Sciences
University of Jammu
Bachelor of Computer Applications - Computer And Information Sciences
University of Jammu
Skills
- Customer handling
- Cash Management
- Customer Relationship Management
- Target Achievement
- Adaptability to Changing Campaigns
- Excellent Communication Skills
- Resilience and Self-Motivation
- Database Management
- CRM Platform Proficiency
- Object-Oriented Programming
- Desktop Application Development
- Software Testing and Debugging
- Problem-Solving
- Team Collaboration
- Adaptability to New Technologies
- Multi-platform Development (Windows, Mac, Linux)
- Quick learner
- Great initiative
- Excellent telephone manner
- Eager to learn
- Customer satisfaction
- Reliability and punctuality
- Customer service
- Patience and composure
- Cash handling
Website Portfolio Profiles - Profile
Bold Profile
Timeline
Customer Service Cashier
Pizza Hut
01.2025 - Current
Customer Service Representative
Metro Mart Hornby
05.2024 - 01.2025
Call Center Representative
RPS Government Contractor
02.2018 - 05.2019
Bachelor of Computer Applications - Computer And Information Sciences
University of Jammu
Master of Computer Applications - Computer And Information Sciences
University of Jammu
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