Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaspreet Rai

Auckland,AUK

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes business management, accounting, accounts receivable, invoicing, dispatching, database management, suppliers negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Macpac
Sylvia Park, Auckland
03.2024 - Current
  • Established processes for monitoring customer satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.

General Manager

Melt Soul Food
Auckland
10.2018 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Restaurant Manager

BurgerFuel
Auckland
11.2014 - 10.2018
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Shift Manager

BurgerKing
Auckland
06.2013 - 11.2014
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Responded quickly and effectively to emergency situations as they arose.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Taught staff upselling techniques to meet revenue targets.

Education

Advanced Diploma - Business Management

NewZealand Career College
Auckland
11.2014

Skills

  • Business Development/ Operations Management
  • Expense Control
  • Customer Relationship Management
  • Sales Planning and Implementation
  • Administrative Skills
  • Staff Motivation
  • Problem Resolution
  • Labor Cost Controls

References

References available upon request.

Timeline

Assistant Manager

Macpac
03.2024 - Current

General Manager

Melt Soul Food
10.2018 - Current

Restaurant Manager

BurgerFuel
11.2014 - 10.2018

Shift Manager

BurgerKing
06.2013 - 11.2014

Advanced Diploma - Business Management

NewZealand Career College

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Jaspreet Rai