Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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JASPREET SINGH SALUJA

Hamilton,New Zealand

Summary

Competent and dedicated personnel with over 10 years of experience in supervising, leading and coordinating an admin team. Organised and dependable person, successful at managing multiple priorities with a positive attitude, able to work in a high-pressure environment and willing to take on added responsibilities to meet team goals. Seeking a challenging position where I can utilise my strong organisational skills, exceptional attention to detail and effective communication abilities to drive operational excellence and foster a collaborative and high-performing team.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Supervisor

WAIKATO HOSPITAL
09.2012 - Current
  • Supervise a team of 65 administrative staff, providing guidance, mentorship and performance feedback to ensure the achievement of departmental objectives
  • Implemented and maintained efficient administrative processes, streamlining workflow and increasing productivity by 15%
  • Developed and delivered comprehensive training programs for new hires, resulting in reduced onboarding time and improved team performance
  • Oversee and coordinate administrative tasks, including resource allocation and quality management, ensuring accurate and timely completion
  • First point of contact for internal and external stakeholders, resolving enquiries and issues promptly and maintaining strong professional relationships
  • Collaborate with cross-functional teams to support organisational initiatives, providing administrative expertise and contributing to the achievement of strategic goals
  • Conduct regular performance evaluations, identified areas for improvement and implemented performance enhancement strategies resulting in increased team morale and productivity
  • Assist in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration
  • Manage confidential and sensitive information with the utmost discretion and maintained a high level of professionalism in all interaction
  • Prepare and edit documents, presentations and reports, ensuring accuracy, clarity and adherence to company guidelines
  • Organise and coordinate meetings, conferences and events, managing logistics and ensuring smooth operations
  • Incentivise performance metric improvements through various programs and initiatives designed to reward exceptional effort and noteworthy contributions
  • Communicate policy updates and company information to the employees
  • Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement
  • Designing SOPs and other documentation per the requirements of the business.

Quality Analyst

EL-DOCS
02.2006 - 03.2009
  • Developed and maintained quality assurance procedure documentation
  • Collaborated with management to provide training on improved processes and contributed to the creation and maintenance of quality training materials
  • Provided regular updates on quality metrics to team leadership, highlighting consistency issues and production deficiencies
  • Conducted internal quality audits and implemented corrective action measures based on assessment results
  • Developed training materials, SOPs and work instructions to facilitate onboarding
  • Defined and implemented quality initiatives to reduce risk and improve overall performance
  • Participated in departmental meetings to contribute to short- and long-term strategic planning
  • Edited, proofed and critiqued internal documents to enhance clarity and consistency
  • Analysed quality and performance data to support operational decision-making
  • ACHIEVEMENTS
  • Developed and delivered comprehensive training programs that improved the overall skillset of the team, resulting in 15% increase in accuracy and efficiency in administrative tasks
  • Involved in successful rollout and implementation of digital dictation software project, resulting in 20% increase in productivity
  • Pioneer in introducing work arrangements that led to reduced sick leave balances by about 40% and increase in staff retention ratio by about 30-40%
  • Implemented streamlined administrative processes, resulting in a 20% better turnaround times.

Education

Graduate Diploma - Business Studies, Business, Management & Law

Master of Commerce - Management, Business & Law

Bachelor of Commerce - Business, Management and Law

Skills

  • Leadership and Supervision
  • Coaching and Mentoring of new hires
  • Operations Management
  • Quality Assurance
  • Forecasting and metrics
  • Customer Satisfaction and Relationship Management
  • Change Management
  • Employee Engagement
  • Onboarding and new hires
  • Recruitment and selection
  • Calibration
  • Documentation specialist
  • SME application support
  • Test Lead for project/business application
  • Analyzing business processes
  • Recommending optimal business practices and system functionalities
  • Critical thinking/analytical skills
  • Process mapping and enhancement
  • Establishing business relationships with customers / stakeholders
  • Supporting implementation of projects
  • Working closely in Project environment
  • Ability to work in a high pressure environment
  • Conflict Resolution
  • Continuous Professional Improvement
  • Workflow Processes
  • Strategic Decision-Making
  • People Management
  • SKILLS
  • Effective Communication
  • Problem-Solving and Decision Making
  • Organisational and time management
  • Training and Development
  • Customer Service Excellence
  • Attention to Detail
  • Team Building and Collaboration
  • Proficiency in MS Office Suite

Accomplishments

Ø Developed and delivered comprehensive training programs that improved the overall skillset of the team, resulting in 15% increase in accuracy and efficiency in administrative tasks.

Ø Involved in successful rollout and implementation of digital dictation software project, resulting in 20% increase in productivity.

Ø Pioneer in introducing work arrangements that led to reduced sick leave balances by about 40% and increase in staff retention ratio by about 30-40%.

Ø Implemented streamlined administrative processes, resulting in a 20% better turnaround times.

Certification

PRINCE2 Foundation Certification by Axelos Pursuing PRINCE2 Practitioner Certificate of Achievement, Cyber Security, Te Whatu Ora Waikato Leadership in Practice, Facilitated by Linda Hutchings Coaching Clinic, Te Whatu Ora Waikato

Timeline

Team Supervisor

WAIKATO HOSPITAL
09.2012 - Current

Quality Analyst

EL-DOCS
02.2006 - 03.2009

Graduate Diploma - Business Studies, Business, Management & Law

Master of Commerce - Management, Business & Law

Bachelor of Commerce - Business, Management and Law

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