Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
gym
Languages
Timeline
Generic

Jaspreet Singh Sandhu

Auckland,Wainui

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
08.2020 - 09.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Shift Manager

Coffee Club Cafe
03.2018 - 06.2020
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Online Assistant

Countdown
02.2016 - 05.2017
  • Completed business correspondence, transcription, and data entry.
  • Conferred with customers by telephone, chat or email to provide information.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Education

International Diploma in Culinary Arts Level 5

North Shore International Academy
Auckland, NZ
03.2017

Graduate Certificate - School

S.D Public School
India
03.2015

Skills

  • Team Development
  • Staff Development
  • Quality Assurance
  • Equipment Troubleshooting
  • Cash Handling
  • Decision-Making
  • Handling Customer Complaints

Accomplishments

  • Supervised team of 60-70 staff members.
  • Achieved KPI by completing daily shift targets with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • DLM (Developing leader in me), McDonald's 2022
  • First Aid,- 2023

gym

I like to stay active and have positive environment around which I get through spending littlest time at gym . it helps me to stay motivated and passionate for the daily routine life. 

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Shift Manager

McDonald's
08.2020 - 09.2023

Shift Manager

Coffee Club Cafe
03.2018 - 06.2020

Online Assistant

Countdown
02.2016 - 05.2017

International Diploma in Culinary Arts Level 5

North Shore International Academy

Graduate Certificate - School

S.D Public School
Jaspreet Singh Sandhu