Processed payments for all guest transactions accurately and efficiently.
Verified accuracy of room rates and discounts applied to accounts.
Processed accounts receivable invoices and payments from guests and vendors.
Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Identified discrepancies between actual transactions and paperwork completed by front desk staff.
Provided journal entries and performed accounting on accrual basis.
Completed inventory accounts to keep records current and promote accurate ordering.
Reduced discrepancies in financial statements by diligently tracking and resolving outstanding items.
Assistant Manager
Holiday Inn Express & Suites
03.2021 - 08.2023
Plan rosters and assist with the management of Hotel Front desk team
Train staff to ensure high standards are maintained
Track against budget and report to management on operations and performance
Provide exceptional customer service and lead by example to deliver an unforgettable 5-star customer experience
Work with all department Managers to ensure daily deliverables
Night Audit Manager
Accor Hotels NZ
11.2020 - 03.2021
Process daily revenue files and balance flash reports, as from hotels – make necessary corrections and redistribute
Check daily hotels AR, Guest Ledger and Advanced Payment balances and resolve any discrepancies
Send daily bank statements to hotels for AR posting
Update bank reconciliations for all hotels daily
Assist with 14- and 30-day stats uploads
Assist AP and Ensuring all invoices are accurately entered into thesystem
Ensure creditors are accurately paid within given time frames every month
Reconciliation of General Ledger account balances and monthly balance sheet reconciliation
Working collaboratively with hotel team and Regional Finance team
Guest Service Agent and Night Auditor
THE DAIRY PRIVATE HOTEL
03.2020 - 11.2020
Assisting to provide Luxury Residences guests with services and facilities they request in a friendly, professional, and highly responsive manner
Check whether cash, credit card, room charges and charge back payments were posted correctly and correct any errors made by cashiers
Accurately identify any discrepancy between revenue and payments
Ensure efficient auditing process takes place and ensure all cashier audit is correctly maintained
Complete the night audit report thoroughly and accurately, ensuring the necessary documentation exists to support all accounting functions in the hotel.
Education
New Zealand Diploma in Business Level 6 (Leadership and Management strand) - Business Administration
ILC School of Business
Auckland
01.2018
New Zealand Diploma in Business Level 5 (Accounting and Administrative) - Accounting And Business Management
ICL School of Business
Auckland
01.2017
Skills
Outstanding Communication Skills
KPI Setting and Review
Complex Problem-Solving
Customer Service Management
Invoicing and Billing
Organization
Data Entry
Record Reconciliation
Certification
Duty Manager Certificate
Full Driving Licence
Timeline
Account Administrator & DM
Millennium Hotels & Resorts
08.2023 - Current
Assistant Manager
Holiday Inn Express & Suites
03.2021 - 08.2023
Night Audit Manager
Accor Hotels NZ
11.2020 - 03.2021
Guest Service Agent and Night Auditor
THE DAIRY PRIVATE HOTEL
03.2020 - 11.2020
New Zealand Diploma in Business Level 6 (Leadership and Management strand) - Business Administration
ILC School of Business
New Zealand Diploma in Business Level 5 (Accounting and Administrative) - Accounting And Business Management