JASS CHAHAL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Copthorne Hotel Bay Of Islands
10.2023 - Current
- Assisted in resolving customer complaints and inquiries in a timely manner
- Maintained records of guest room bookings, cancellations, payments and other information
- Monitored front desk operations, ensuring all transactions were processed accurately and in a timely manner
- Verified accuracy of room rates and discounts applied to accounts
- Processed accounts receivable invoices and payments from guests and vendors
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances
Duty Manager
Holiday Inn Express And Suites
05.2023 - 10.2023
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
Assistant Manager
NOVOTEL, ACCOR HOTELS NZ
11.2022 - 05.2023
- Plan rosters and assist with the management of Hotel Front desk team
- Train staff to ensure high standards are maintained
- Track against budget and report to management on operations and performance
- Provide exceptional customer service and lead by example to deliver an unforgettable 5-star customer experience
- Work with all department Managers to ensure daily deliverables Provide Front Office Management support
- Develop and support staff ongoing
- Lead team and manage property in Hotel Manager's absence.
Duty Manager
PEPPERS AND BEACON, ACCOR HOTEL NZ
05.2022 - 10.2022
Hotel Night Manager
SOFITEL AUCKLAND, ACCOR HOTEL NZ
10.2021 - 03.2022
Hotel Night Manager
Scenic Hotels NZ
05.2021 - 02.2022
GSA & Night Auditor
The Dairy Private Hotel
03.2020 - 03.2021
Education
Skills
- Staff Supervision and Training
- Outstanding Communication Skills
- Reservations Management
- Account Administration
- KPI Setting and Review
- Complex Problem-Solving
- Front Desk Management
- Customer Service Management
- Invoicing and Billing
Certification
Duty ManagerCertificate
Timeline
Duty Manager
Copthorne Hotel Bay Of Islands
10.2023 - Current
Duty Manager
Holiday Inn Express And Suites
05.2023 - 10.2023
Assistant Manager
NOVOTEL, ACCOR HOTELS NZ
11.2022 - 05.2023
Duty Manager
PEPPERS AND BEACON, ACCOR HOTEL NZ
05.2022 - 10.2022
Hotel Night Manager
SOFITEL AUCKLAND, ACCOR HOTEL NZ
10.2021 - 03.2022
Hotel Night Manager
Scenic Hotels NZ
05.2021 - 02.2022
GSA & Night Auditor
The Dairy Private Hotel
03.2020 - 03.2021