Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jass Mann

Auckland

Summary

Experienced Customer service representative with 7 years of experience in Hospitality and Security Support. Adept at hard work, reliablity, and having a positive attitude. My proactive style allows me to stay focused ahead of any situation while having a great sense of humour. I work hard to achieve tasks through strategic planning, problem-solving, and collaborative teamwork.

Overview

7
7
years of professional experience

Work History

Operations Assistant

Britmart Group
08.2022 - Current
  • Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
  • Provided administrative support to management, resulting in improved efficiency in daily operations
  • Maintained proper documentation of all security incidents, including detailed incident reports and incident logs
  • Monitored surveillance cameras and wrote detailed incident reports and provided relevant evidence to the police
  • Supplied access cards to contractors and approved visitors
  • Organised contractors for faults and damages

Bartender

Headquarters Viaduct
12.2020 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Barback

Hoppers Garden Bar
09.2020 - 12.2020
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

Security Assistant

Cityguard
08.2019 - 08.2020
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication

Barista/Server

Muffin Break
09.2018 - 07.2019
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

Security Guard

10/7 Security LTD
06.2017 - 08.2018
  • Observed and identified suspicious activities, or persons that may pose a risk to the property
  • Maintained accurate logs of all security incidents and reported them to the appropriate authorities
  • Responded to medical and fire emergencies by providing first aid and notifying the appropriate emergency personnel
  • Maintained proper documentation of all security incidents, including detailed incident reports and incident logs

Education

Diploma in Hospitality Management - Hospitality

NZMA
Sylvia Park
05.2019

Skills

  • Time Management
  • Communication Skills
  • Customer Service
  • Leadership and Teamwork
  • Ability to Work in a Team

Languages

English
Punjabi

Timeline

Operations Assistant

Britmart Group
08.2022 - Current

Bartender

Headquarters Viaduct
12.2020 - 05.2022

Barback

Hoppers Garden Bar
09.2020 - 12.2020

Security Assistant

Cityguard
08.2019 - 08.2020

Barista/Server

Muffin Break
09.2018 - 07.2019

Security Guard

10/7 Security LTD
06.2017 - 08.2018

Diploma in Hospitality Management - Hospitality

NZMA

Similar Profiles

CREATE PROFILE
Jass Mann