Jass Mann
Auckland
Summary
Experienced Customer service representative with 8 years of experience in operational support/security. Highly reliable, adaptable, and committed to fostering collaborative work environment with positive attitude. My proactive style allows me to stay focused ahead of any situation while having a great sense of humour. I work hard to achieve tasks through strategic planning, problem-solving, and collaborative teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Britomart Group Management
03.2025 - Current
- Manage day-to day operations and oversee the security team across the Precinct.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Coordinate and arrange contractors for urgent and scheduled maintenance jobs within buildings
- Conduct site inductions for new contractors and ensure compliance with site requirement
- Maintained detailed records of all security-related events, providing valuable data for future risk assessments.
- Utilise First Aid and Site Safe Supervisor qualification to maintain a safe working environment for staff, contractors and Tenants.
Operations Ambassador
Britomart Group
08.2022 - 03.2025
- Supplied access cards to contractors and approved visitors.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained proper documentation of all security incidents, including detailed incident reports and incident logs.
- Prepared and submitted reports to keep management informed of security activities and developments.
Security guard
Cityguard
07.2019 - 08.2022
- Patrolling premises regularly to maintain order and establish presence
- Responded to medical and fire emergencies by providing first aid and notifying the appropriate emergency personnel
- Secures premises and personnel by patrolling property
- Monitoring access to properties
Barista/Server
Muffin break
09.2018 - 06.2019
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Security Guard
10/7 Security LTD
06.2017 - 08.2018
- Conducted regular patrols of assigned areas
- Provided assistance to visitors and staff, ensuring a welcoming and safe environment
- Observed and identified suspicious activities, or persons that may pose a risk to the property
- Maintained accurate logs of all security incidents and reported them to the appropriate authorities.
Education
Diploma in Hospitality Management - Hospitality
NZMA
Auckland, NZ05-2019
Skills
- Ability to Work Under Pressure
- Time Management
- Communication Skills
- Customer Service
- Leadership and Teamwork
- Ability to Work in a Team
- Staff supervision
- Safety oversight
- Operations management
Certification
- First Aider
Training - 2025
- Site Safe Supervisor
Training - 2025
Languages
English
Timeline
Operations Supervisor
Britomart Group Management
03.2025 - Current
Operations Ambassador
Britomart Group
08.2022 - 03.2025
Security guard
Cityguard
07.2019 - 08.2022
Barista/Server
Muffin break
09.2018 - 06.2019
Security Guard
10/7 Security LTD
06.2017 - 08.2018
Diploma in Hospitality Management - Hospitality
NZMA