Jassi Gill
Rotorua,BOP
Summary
Experienced manager leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Duty Manager
Thirsty Liquor
12.2021 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Assisted in the development of sales initiatives to increase revenue, including upselling techniques and promotional packages.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Duty Manager
Ambrosia Restaurant & Bar
11.2017 - 01.2021
- Responsible for all Restaurant Services attributes on a day to day basis
- Training and supervision of the staff working
- Skills of coffee making and food servicing
- Creating a professional working environment for all the staffs
- Handling Bar and till.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
Function Manger
The Catering Company
08.2016 - 10.2017
- Manage a team of catering staff for successful execution of services
- Maintain positive working relationship with existing customers for repeat customers
- Respond to inquiries by customers in accurate and timely manner
- Oversee food preparation, transportation and set up activities to ensure successful events
- Adhere to sanitation and safety standards.
Restaurant Manager
Indian Star Tandoori Restaurant
07.2010 - 07.2016
- Responsible for all Restaurant Services attributes on a day to day basis
- Training and supervision of the staff
- Handling the bar and till
- Skills of coffee making and food servicing
- Maintain records of stock levels and financial transactions
- Make and implement strategies for the promotion and expansion of business
- Organize food and beverage promotions and advertising.
Education
Study And Career Preparation of Police
Te Wānanga O Aotearoa
Rotorua, NZ03.2020
Diploma in Hospitality Management -
Waiariki Institute of Technology
Rotorua, BOP01.2012
Skills
- Barista Skills
- Health and Safety Compliance
- Attention to Detail
- Computer skills
- Financial Reporting
- Relationship Building
- Time Management
Accomplishments
- Top performer, 2014 Hospitality Awards
- Achieved Liquor Licence & General Manager Licence in Feb 2011.
Hobbies and Interests
- Travelling: Travelling around the country to explore new places
- Watching movies.
References
Tharun Thomas
Support Worker - Idea Services
0211454363
Gagandeep Singh
Co- Ordinator of Support health Worker Team, Auckland
0212353154
Timeline
Duty Manager
Thirsty Liquor
12.2021 - Current
Duty Manager
Ambrosia Restaurant & Bar
11.2017 - 01.2021
Function Manger
The Catering Company
08.2016 - 10.2017
Restaurant Manager
Indian Star Tandoori Restaurant
07.2010 - 07.2016
Study And Career Preparation of Police
Te Wānanga O Aotearoa
Diploma in Hospitality Management -
Waiariki Institute of Technology
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