JASVEEN KAUR
Auckland,AUK
Summary
Results-oriented banking professional with extensive experience at Punjab & Sind Bank, specializing in banking operations and cash management. Demonstrated expertise in overseeing daily functions, supervising teams, and optimizing lending processes. Proven ability to cultivate strong customer relationships and resolve issues effectively while delivering tailored solutions. Committed to enhancing operational efficiency and elevating customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
PaknSave
Silverdale, Auckland
08.2023 - Current
- Greeting customers in a friendly and courteous manner.
- Processing sales using POS register system.
- Resolving customer complaints in a professional manner.
OFFICER SCALE 1 (Junior Manger)
Punjab & Sind Bank
Jalandhar India, Jalandhar India
06.2021 - 06.2023
- Supervised daily banking operations, and managed lending and general banking functions.
- Build relationships with clients.
- Approve/co-approve all branch transactions and documents in accordance with the policies of the bank.
- Monitor, verify, certify, and update all accounting records.
- Promotion of various schemes launched by the bank and the government from time to time.
- Resolving customer queries and helping them meet their short- and long-term financial goals.
OFFICER SCALE 1 (Junior Manager)
Punjab & Sind Bank
Ludhiana India, Ludhiana India
04.2021 - 06.2021
- Supervised daily banking operations, and managed lending and general banking functions.
- Build relationships with clients.
- Approve/co-approve all branch transactions and documents in accordance with the policies of the bank.
- Monitor, verify, certify, and update all accounting records.
- Promotion of various schemes launched by the bank and the government from time to time.
- Resolving customer queries and helping them meet their short- and long-term financial goals.
Single Window Operator A
Punjab & Sind Bank
Ludhiana India, Ludhiana India
08.2017 - 03.2021
- Managed cash operations and served as the ATM custodian, ensuring all machines were operational.
- Performed data entry tasks and handled customer service functions at the front desk.
- Supported day-to-day banking activities and assisted in resolving customer queries.
Education
Master of Management -
ICL Graduate Business School
Auckland, NZ11-2024
Masters of Commerce (Business Innovations) -
PANJAB UNIVERSITY
CHANDIGARH INDIA05-2016
Bachelor of Commerce (Honours in Business Finance & Accounting) -
PANJAB UNIVERSITY
CHANDIGARH INDIA04-2014
Skills
- Complaint resolution
- Product promotion
- Documentation and reporting
- Cash handling
- Payment processing
- Data entry
- Team Management
- Working knowledge of MS Word,
- Finacle 7 banking software
Certification
Certified Associate of Indian Institute of Bankers (July 2019)
Junior Associate of Indian Institute of Bankers (December 2017)
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Customer Service Assistant
PaknSave
08.2023 - Current
OFFICER SCALE 1 (Junior Manger)
Punjab & Sind Bank
06.2021 - 06.2023
OFFICER SCALE 1 (Junior Manager)
Punjab & Sind Bank
04.2021 - 06.2021
Single Window Operator A
Punjab & Sind Bank
08.2017 - 03.2021
Certified Associate of Indian Institute of Bankers (July 2019)
Junior Associate of Indian Institute of Bankers (December 2017)
Master of Management -
ICL Graduate Business School
Masters of Commerce (Business Innovations) -
PANJAB UNIVERSITY
Bachelor of Commerce (Honours in Business Finance & Accounting) -
PANJAB UNIVERSITY
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