Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Jaswinder Kaur

New Zealand

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Analyst 1, Service Desk

IAG NZ
12.2022 - Current
  • Provide timely and high-quality resolutions to incidents and service requests on first contact, maintain strong customer service focus, troubleshoot end user computers, and assist in process improvements.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Insurance Consultant (Digital Team)

State Insurance
08.2021 - 12.2022
  • Handle inbound email queries, deal with clients and lawyers, follow up with internal teams, reset online accounts, and manage social media inquiries.

Personal Insurance Consultant(Sales)

State Insurance
06.2020 - 08.2021
  • Work in inbound sales, specialize in motor and home insurance, handle customer calls, maintain customer records, and ensure high service levels.

CREW TRAINER

MacDonald's
03.2017 - 05.2019
  • Provide quick service, inform customers of deals, handle cash, train new staff, and complete safety checklists.

TELEPHONE CAMPAIGN SPECIALIST

Digital Mobile
09.2016 - 02.2017
  • Conduct outbound sales, convert prepay customers to post-pay, log calls, and set daily goals.

WEB DEVELOPER

Webcom System Pvt Ltd
02.2014 - 01.2016
  • Develop programs and websites, redesign old sites, debug errors, and create innovative ideas.

Education

Master of Science - Computer Science

Kurukshetra University
India

Skills

    Analytical Thinking

    Incident Reporting

    Teamwork and Collaboration

    Data Analysis

    Active Listening

    Decision-Making

    Process Improvement

    MS Excel

    Team Collaboration and Leadership

    Documentation And Reporting

    Project Management

    Excel proficiency

    Information Gathering

    Data Research and Validation

    Process Improvements

    SQL and Databases

    Root Cause Analysis

    Problem-Solving

    Time Management

Certification

  • Online project certification in Getting Started with Power BI
  • Certification in Microsoft Power BI Desktop for Business Intelligence, 01/01/23
  • Certification and License in Google Data Analytics course
  • Currently progressing with Jira and Confluence platform course for users
  • Progressing with AZ- 900 Microsoft Azure Fundamentals

References

Available on request

Hobbies and Interests

  • Sketching
  • Music
  • Reading
  • Travelling
  • Exploring and discovering about new places
  • Doing creative things related to art

Timeline

Analyst 1, Service Desk

IAG NZ
12.2022 - Current

Insurance Consultant (Digital Team)

State Insurance
08.2021 - 12.2022

Personal Insurance Consultant(Sales)

State Insurance
06.2020 - 08.2021

CREW TRAINER

MacDonald's
03.2017 - 05.2019

TELEPHONE CAMPAIGN SPECIALIST

Digital Mobile
09.2016 - 02.2017

WEB DEVELOPER

Webcom System Pvt Ltd
02.2014 - 01.2016

Master of Science - Computer Science

Kurukshetra University

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Jaswinder Kaur