Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jatin Chawla

Jatin Chawla

51 Rashni Road ,AUK

Summary

• Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams.

• Proven history of motivating staff to work together to achieve targets.

• Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.

• Detailed Safety Supervisor with deep understanding of relevant safety rules and regulations. Committed to eliminating safety incidents through developing programs and setting policies.

• Proficient trained in hotel operations, cleaning procedures and health and safety regulations.

• Maintains specified standards of cleanliness to promote guest comfort.

•Thoughtful Volunteer experienced in fundraising activities. Focused and composed individual passionate about helping others within community.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Spice Avenue
2 Milner Avenue Silverdale 0932 , Auckland
07.2023 - Current
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Polished furniture to remove dust and dirt buildup.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.

Supervisor

Countdown
Botany, Auckland
03.2023 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted safety inspections of work areas to identify and eliminate potential hazards.
  • Developed and implemented health and safety policies, procedures, and programs to ensure compliance with applicable regulations.
  • Monitored the implementation of health and safety standards in the workplace.

Customer Service Manager

Reliance
Jalandhar, India
11.2022 - 01.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Voluntary Worker

Anath Ashram
Jalandhar, India
11.2021 - 01.2023

• Feeding old people.

• Spending free time with them.

• Ensure high-quality care at all the times.

• Promoting health, preventing or treating illness, providing rehabilitative care to help people after illness or injury.

  • Organized fundraising events and campaigns for the organization.
  • Collaborated with other team members to ensure successful completion of tasks.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Ensured that all required health, safety, sanitation regulations are followed by staff members.

Sales Representative

Hdfc Bank
Jalandhar, India
05.2022 - 10.2022
  • Developed and maintained relationships with existing clients to en
  • Collaborated with other departments such as marketing, finance, logistics.
  • Attended industry events such as conferences, seminars.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Reviewed monthly performance against targets set by management team.

Sales Representative

Paytm
Jalandhar, India
11.2021 - 04.2022
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Analyzed customer feedback to improve products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Directed and supervised team of 15 employees in daily operations.
  • Tracked progress on projects and provided timely feedback to staff members.

Education

Pg Diploma in Business Management Level 8 - Commerce

Icl Graduate Business School
Lorne Street Auckland
02.2023

Bachelor of Commerce -

Guru Nanak Dev University
Jalandhar India
10.2020

High School Diploma -

Innocent Hearts School
Jalandhar India
03.2017

Skills

  • Process Improvement
  • Business Development
  • Inventory Control
  • Strategic Planning
  • Good communication
  • Cleaning Practices
  • Cleaning and Sanitation
  • Customer Service
  • Staff Training and Development
  • Health and Safety Compliance
  • Customer Relationship Management

Timeline

Customer Care Representative

Spice Avenue
07.2023 - Current

Supervisor

Countdown
03.2023 - Current

Customer Service Manager

Reliance
11.2022 - 01.2023

Sales Representative

Hdfc Bank
05.2022 - 10.2022

Voluntary Worker

Anath Ashram
11.2021 - 01.2023

Sales Representative

Paytm
11.2021 - 04.2022

Pg Diploma in Business Management Level 8 - Commerce

Icl Graduate Business School

Bachelor of Commerce -

Guru Nanak Dev University

High School Diploma -

Innocent Hearts School
Jatin Chawla