Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Jatin Nayak

Auckland,AUK

Summary

To be an asset for the organization , where I can utilize my skills and abilities and excel in my work with high motivation , commitment and strong work ethics.

Overview

23
23
years of professional experience

Work History

Assistant Sales Manager

Devanshi Enterprise
New Zealand Auckland, AUCKLAND
11.2024 - Current
  • Developed and executed marketing campaigns to attract new customers.
  • Conducted regular performance reviews, and provided constructive feedback to staff.
  • Managed store operations, ensuring compliance with health and safety regulations.

Reliance Retail Limited Caltex Gas Station
07.2003 - 11.2023
  • Developing store strategies to raise the customer pool, expand store traffic, and optimize profitability.
  • Meeting sales goals by training, motivating, mentoring, and providing feedback to store staff.
  • Ensuring high levels of customer satisfaction through excellent service.

Branch Manager

HDFC Bank Ltd
02.2012 - 02.2023
  • Led a team of 25 employees, ensuring efficient branch operations and compliance with regulatory standards.
  • Increased customer satisfaction by 15% through improved service delivery and training programs.
  • Implemented new processes that resulted in a 10% increase in branch revenue.
  • Ensuring that customers receive world-class services, and that their needs are understood and met through the financial products that the Bank has to offer.
  • Responsible for meeting the branch targets set under liability, assets, TPP, and other products.
  • Responsible for managing, training, and motivating all branch staff.
  • Ensuring excellent customer service and compliance with both internal and external audit guidelines, as well as the statutory mandates of the RBI and other regulatory bodies.
  • Assisted other branches when needed during peak periods or special projects.

Junior Officer

ICICI Bank Ltd
08.2010 - 02.2012
  • Making Relationship with customer and selling product of Bank like gold coin, current account, saving account, Fixed deposit, Recurring deposit
  • Solve customer query and give him best service and satisfaction
  • Making High Quality of Relationship with HNI customers
  • Maintain data base of customer and give him best service
  • Knowing how to make MIS
  • Give information to customer about Home loan, Auto Loan, Business loan, Gold loan, and STPL

Assistant

India Motor Parts & Accessories Ltd
01.2010 - 07.2010
  • Collecting cash from customer and solving their queries
  • Maintain all invoice of supplier in file on day to day basis and filing all invoice
  • Making entry of all cheques of in system according to outstanding of customer
  • Keep record in scroll book of all income and expense and suspense account, petty cash
  • Forwarding all Bill to customer and attach details of cash discount if customer make payment in given details
  • Keep Record of all supplier and customer in system and updating day to day basis
  • Tally cash at the end of the day
  • Making inward of all purchase invoice of supplier in inward book of company
  • At the end of the month give salary in cash to workers

Sales Executive

IDBI Bank (Itech)
12.2008 - 01.2010
  • Making Relationship with customer and selling product of bank like Saving account, current account and fixed deposit and life insurance

Business Development Executive

Axis Bank
07.2008 - 11.2008
  • Making Relationship With Customer and selling product of Bank
  • Maintain Good Business Relationship with customer
  • Selling Mutual fund of all banks and companies
  • Solve customer query and give him best services and satisfaction

Relationship Officer

Fullerton India Credit Company Ltd
07.2007 - 03.2008
  • Doing a market survey, meeting customers, and trying to understand their needs.
  • Making a high-quality relationship with customers.
  • Selling the products of the company according to the requirements of customers.
  • Doing the work of credit approval for loans at the first level of decision.
  • Doing the work of collection also.
  • Knowing how to make MIS also.
  • Doing the work of CPV (Contact Point Verification) and office work as well.
  • Doing work of credit for several loans, like mortgage loans, home loans, unsecured loans, and secured loans.

Phone Banking Officer

I-Process Services Pvt Ltd(Joint venture of ICICI Bank)
11.2005 - 05.2007
  • Marketing and Sales of Personal Loan, Balance Transfer on ICICI BANK credit card selling Add-on & multi card
  • Solving Customer queries so as to reduce dissatisfaction among them and thereby enhance customer relations
  • Daily reporting of the day’s performance through Daily MIS
  • Able to handle team in absence of Team Leader
  • Having knowledge of software like CTL (CARD TECH LIMITED,VISION PLUS)

Team Leader

SCDL Security Of (standard chartered bank)
07.2005 - 02.2005
  • Motivate the TEAM how to achieved the goal of team and organization
  • Distribute Data Base to team and give guidelines how to utilized data
  • Solving Customer queries so as to reduce dissatisfaction among them and thereby enhance customer relations

Accountant

Panchshil Nagrik
01.2002 - 01.2003
  • Helping in maintaining the accounts of the mandali.
  • Cash collection.
  • Day-to-day work of the mandli.
  • Tally cash at the end of the day.

Education

Licence Controller Qualification Course -

NZQA
03.2023

Full Investment Course -

GIGL
01.2023

PGDBA - Post Graudate Diploma in Business Administration

SCDL
PUNE
01.2008

BCOM -

Gujarat University H.K commerce college
01.2004

Digital Marketing -

Programming Hub

IRDA CERTIFICATE -

MF Training -

Skills

  • Leadership and team management
  • Customer service excellence
  • Financial analysis and reporting
  • Compliance and regulatory knowledge
  • Strategic planning and implementation
  • Problem-solving and decision-making
  • Sales management

Disclaimer

I hereby declare that all the given information is true and to the best of my knowledge.

Timeline

Assistant Sales Manager

Devanshi Enterprise
11.2024 - Current

Branch Manager

HDFC Bank Ltd
02.2012 - 02.2023

Junior Officer

ICICI Bank Ltd
08.2010 - 02.2012

Assistant

India Motor Parts & Accessories Ltd
01.2010 - 07.2010

Sales Executive

IDBI Bank (Itech)
12.2008 - 01.2010

Business Development Executive

Axis Bank
07.2008 - 11.2008

Relationship Officer

Fullerton India Credit Company Ltd
07.2007 - 03.2008

Phone Banking Officer

I-Process Services Pvt Ltd(Joint venture of ICICI Bank)
11.2005 - 05.2007

Team Leader

SCDL Security Of (standard chartered bank)
07.2005 - 02.2005

Reliance Retail Limited Caltex Gas Station
07.2003 - 11.2023

Accountant

Panchshil Nagrik
01.2002 - 01.2003

Licence Controller Qualification Course -

NZQA

Full Investment Course -

GIGL

PGDBA - Post Graudate Diploma in Business Administration

SCDL

BCOM -

Gujarat University H.K commerce college

Digital Marketing -

Programming Hub

IRDA CERTIFICATE -

MF Training -

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