Jatin Patel
Chapel Hill, Brisbane,Brisbane
Summary
A highly dedicated and enthusiastic individual with experience in retail management, customer services, administration and banking roles coupled with broad task management skills, a ‘can do’ attitude, and an excellent ability to engage a wide range of people. Seen as a trusted and effective employee who is very reliable and delivers outstanding accuracy and results through identifying opportunities for process improvement, while championing best practice. A strong ability to self manages, reach key objectives, and achieve deadlines and targets, through effective communication and organisational skills. Able to work collaboratively with other team members or in an autonomous environment with little supervision, holding a dedication to the job at hand, a focus on attaining positive results. I believe I would be an asset to employer, and I am now seeking a new challenge as a planned career move to encapsulate my areas of expertise, experience, and passion.
Overview
15
15
years of professional experience
Work History
Self Employed (Private Transport Industry)
12.2017 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
Retail Store Manager
Mobil Oil NZ
07.2014 - 11.2017
- Managing Operation of24/7 Service Station, Lotto, LPG, and Cafe
- Providing Leadership, managing staff and shifts, completing team weekly roster to insure smooth operation with budgeting hours
- Maintaining and building relationship with suppliers and ordering products
- Providing assistance and motivating the team to promote a productive and successful workplace with a focus on teamwork and communication
- Daily maintaining health and safety including food handling and emergency procedure
- Determine products are mixed and stocked as per business required and pricing according to market competition
- Checking complaints and queries, taking action to solve problems and manage solutions through to resolution to ensure customer satisfaction
- Daily office work including admin work, ordering stock, daily banking, fuel reconciliation, stock turn analysis and invoicing
- Sending weekly and monthly report to head office and communicate with area manager or regional manager as per business required
- Providing sales and marketing including all promo activities and advertising goods and services and find out new profitable opportunity for business
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Team Leader
Mobil Oil NZ
03.2012 - 02.2014
- Delivering Sales and up sale products to meet monthly sales target and building and maintaining good relationship with customer
- Processing all types of electrical and manual payments and resolve all difficulties of payment
- Assisting Manager or supervisor with administrative work and doing other works given by Manager
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Mentored new associates, fostering a supportive work environment and strong team dynamics.
- Contributed to creating a positive company culture through active participation in team meetings and events.
Customer Service Representative
Mobil Oil NZ
11.2009 - 02.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Ensure national and local health safety codes and company safety and security policies are met
- Managing and promoting sales Cover different areas like daily banking, day to day transaction, bakery, stock counting, stock merchandising
- Ensure food quality and100% customer satisfaction
Education
Business Level5 NZ
Tasman International Academics
Auckland, NZ01.2011
Bachelor of Commerce (B. Com) - Accounting
Sardar Patel University
Anand, Gujarat01.1999
Skills
- Store organization
- Customer service
- Strong multi-tasking
- Problem-solving
- Highly motivated
- Coaching and mentoring
- Detail-oriented
- Technology proficiency
- Communication
Training
- Training in food safety and handling NZ (2010)
- Training in lotto NZ (2010)
- Training in Arms hold up NZ(2010)
- Training in First aid NZ (2010)
- Training in café NZ(2009)
- HSNO training NZ(2017)
- Practical Knowledge of Zero Software
- Tally aptech computer education, India (2000)
- Diploma in computer software application, India (1998)
Timeline
Self Employed (Private Transport Industry)
12.2017 - Current
Retail Store Manager
Mobil Oil NZ
07.2014 - 11.2017
Team Leader
Mobil Oil NZ
03.2012 - 02.2014
Customer Service Representative
Mobil Oil NZ
11.2009 - 02.2012
Business Level5 NZ
Tasman International Academics
Bachelor of Commerce (B. Com) - Accounting
Sardar Patel University
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