Jatinder Kaur
Rotorua,BOP
Summary
Accomplished Support Worker and Security Officer with a proven track record at IDEA Services, enhancing client wellness and safety. Expert in emotional support and health awareness, demonstrated through significant improvements in client independence and security management. Skilled in communication and time management, achieving efficient resolutions and fostering client and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Support Worker
IDEA Services
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Security Officer
Vision of Helping Hand Charitable Trust
Rotorua, BOP
04.2021 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Watchdog Pvt Ltd
Rotorua
12.2020 - 04.2021
Customer Service Representative
McDonald’s
Rotorua, BOP
11.2018 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Advance Diploma In Healthcare Management Level 4 - Healthcare
Ignite College of Education
Auckland, AUKPost Graduate Diploma In Healthcare Management - Healthcare
Toi Oho Mai Institute of Technology
Rotorua, BOP06.2022
Graduate Diploma In Applied Information Technology - Information Technology
Toi Oho Mai Institute of Technology
Rotorua 07.2018
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Budgeting and financial management
- Excellent Communication
- Time Management
- Patient support
- Active Listening
Timeline
Security Officer
Vision of Helping Hand Charitable Trust
04.2021 - 04.2022
Security Officer
Watchdog Pvt Ltd
12.2020 - 04.2021
Customer Service Representative
McDonald’s
11.2018 - 11.2019
Support Worker
IDEA Services
Advance Diploma In Healthcare Management Level 4 - Healthcare
Ignite College of Education
Post Graduate Diploma In Healthcare Management - Healthcare
Toi Oho Mai Institute of Technology
Graduate Diploma In Applied Information Technology - Information Technology
Toi Oho Mai Institute of Technology