Jatinder Kaur
Rolleston,Christchurch
Summary
Dynamic Customer Service Sales Representative with a proven track record at The Phone Station, excelling in sales techniques and effective communication. Expert in analyzing consumer behavior to drive sales opportunities and enhance customer experiences. Skilled in quote generation and payment processing, fostering strong relationships that boost client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
The phone station
Ashburton, Ashburton
11.2024 - 03.2025
- Educated customers on product features and benefits.
- Developed strategies for improving the customer experience.
- Analyzed trends in consumer behavior and preferences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Generated quotes, processed payments and documented customer communications.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions about products and services and recommended appropriate solutions.
- Produced sales documents, finalized deals and filed records.
Teacher
School
Amritsar, Amritsar
07.2020 - 11.2023
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Used videos, lectures and moderated discussions to engage students during class.
- Organized parent conferences throughout the year to discuss student progress.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Education
Bachelor of Computer Science - Computer Software
Patiala University
Patiala, India03-2010
Diploma in Computer Application - Diploma in Computer Application Development
Punjab Technical University
Patiala, India04-2006
Skills
- Customer service
- Sales techniques
- Product knowledge
- Quote generation
- Payment processing
- Consumer behaviour analysis
- Effective communication
- Time management
- Sales forecasting
- Analytical skills
Languages
English
Limited
Punjabi
Professional
Hindi
Professional
Certification
- Class 1 driving licence
Affiliations
Gardening, Gym, Cycling, social work,
References
References available upon request.
Timeline
Customer Service Sales Representative
The phone station
11.2024 - 03.2025
Teacher
School
07.2020 - 11.2023
Bachelor of Computer Science - Computer Software
Patiala University
Diploma in Computer Application - Diploma in Computer Application Development
Punjab Technical University