Jaume Lucea Sala
Wellington City,Wellington
Summary
Hospitality professional and graduated in Tourism and Computer Science with proven experience and excellent customer service skills. Positive attitude and the ability to work effectively within a team atmosphere, cooperating in building positive work relationships with co-workers and supervisors. Self-motivated and able to complete tasks in an efficient manner.
Overview
7
7
years of professional experience
Work History
Housekeeper/Maintenance Assistant
Hostelling International Canada
Tofino, BC
08.2023 - 11.2023
- Reported any maintenance concerns to supervisor immediately.
- Swept and vacuumed guest rooms, hallways, lobbies and other areas of the hotel.
- Removed soiled linen from rooms and delivered fresh linens as needed.
- Inspected furniture for damage or stains in between guest stays.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Maintained cleanliness of public restrooms, including restocking supplies and cleaning fixtures.
- Sanitized kitchen area including counters, appliances, tables and chairs.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Housekeeper
Hostelling International Canada
Lake Louise, AB
07.2023 - 08.2023
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Laundered sheets and removed stains to restore linens to pristine condition.
Server
The Rimrock Resort Hotel
Banff, AB
04.2023 - 07.2023
- Served food and beverages to patrons and confirmed complete orders.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
Mechanical Specialist - Maintenance
Nescafe Dolce Gusto Factory - Nestlé Spain
Girona, Spain
09.2019 - 04.2023
- Responsible for production machines and ensuring that they function at its maximum
- Monitor manufacturing equipment, and closely follow safety procedures to prevent accidents in environments
- Monitoring capsule shipments.
Maintenance & Gardening assistant
Golf Girona Club.
Girona, Girona provincia
07.2019 - 09.2019
- Assist with general small maintenance repairs
- Assist Guests with questions about the property and company
- Maintenance of cart paths and all common garden areas
- Complete duties as a server in the restaurant and lounge of the golf course during special events.
Sales & Gardener Assistant
Nursery Garden - Casa Paraire Societat Limitada.
Girona, Spain
06.2019 - 09.2019
- Provide customer service by assisting customers in selection, demonstration, and purchase of plants and products
- Suggests value-added and related products to customers to ensure they go home with what they need
- Culling, cleaning, and dead-heading plants to ensure plants are always attractive and saleable
- Plants and weeds flower beds
- Applies fertilizers, pesticides and herbicides
- Plants and prunes shrubs, hedges and trees.
IT Technical Internship
Hinojosa Paper.
Girona, Spain
01.2019 - 06.2019
- Responsible for Helpdesk and IT department, receiving orders from the head office located in Valencia.
Sports Sales Associate: Water/ Snow Sports
Decathlon
Girona, Spain
01.2018 - 06.2018
- Greet clients and ask questions to help make their shopping experience an enjoyable one
- Make recommendations based on observations when looking for products according to their needs
- Maintain sales floor and/or stockroom standards with an eye to detail
- Warehouse duties to make sure to keep the correct stock of products.
Hotel Server
Cosmopolita Hotel - Boutique
Platja D'Aro, Girona
04.2017 - 12.2017
- Responsible for the Chill Out and Upper Terrace areas of the Cosmo Beach restaurant
- Duties as Valet and Bell staff when necessary
- Meet with restaurant staff to review daily specials, changes on menu or service specifications for reservations (e.g
- Parties)
- Provide excellent customer service to guests and escort guests to their tables
- Present menu and provide detailed information (e.g
- About portions, ingredients) and recommendations
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems.
Fine Dining Server
Restaurant Ca la Pilar. Mediterranean Cuisine.
Girona, Spain
06.2016 - 09.2016
- Prepare restaurant tables with special attention
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations
- Collaborate with other restaurant servers and kitchen/bar staff.
Education
Computer Systems Management -
University of Girona
05.2020
Bachelor's in Tourism -
University of Girona
Skills
- Laundry Management
- Customer Service
- Residential Cleaning
- Mopping and Buffing Floors
- Physically Strong
- Excellent Oral and Written Communication
- Interior and Exterior Cleaning
- Teamwork
- Vacuuming and Sweeping
- Gardening Techniques
- Landscaping Maintenance
- Painting
- Materials Transport
- Scheduled Maintenance
- Supply Ordering
- Time Management
- Preventive Maintenance
- Repair and Maintenance
- Hardware Installation
- Data Recovery
- Technical Troubleshooting
- Application Support
- Online Chat Support
- VoIP Installation
- Call Management
- Help Desk Support
Languages
English
Professional
Spanish
Native/ Bilingual
Catalan
Native/ Bilingual
Timeline
Housekeeper/Maintenance Assistant
Hostelling International Canada
08.2023 - 11.2023
Housekeeper
Hostelling International Canada
07.2023 - 08.2023
Server
The Rimrock Resort Hotel
04.2023 - 07.2023
Mechanical Specialist - Maintenance
Nescafe Dolce Gusto Factory - Nestlé Spain
09.2019 - 04.2023
Maintenance & Gardening assistant
Golf Girona Club.
07.2019 - 09.2019
Sales & Gardener Assistant
Nursery Garden - Casa Paraire Societat Limitada.
06.2019 - 09.2019
IT Technical Internship
Hinojosa Paper.
01.2019 - 06.2019
Sports Sales Associate: Water/ Snow Sports
Decathlon
01.2018 - 06.2018
Hotel Server
Cosmopolita Hotel - Boutique
04.2017 - 12.2017
Fine Dining Server
Restaurant Ca la Pilar. Mediterranean Cuisine.
06.2016 - 09.2016
Computer Systems Management -
University of Girona
Bachelor's in Tourism -
University of Girona
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