Javarna Anderson
Overview
6
6
years of professional experience
Work History
Retail Store Manager
James Pascoe Group
02.2019 - 02.2022
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Managed store organization, maintenance, and purchasing functions.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Store Manager
Bras N Things
06.2016 - 02.2019
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Graduate Certificate - Visual And Performing Arts
Te Wananga O Aotearoa
03.2024
Skills
- Managing team members of all ages
- Passionate in helping people
- Hiring and training
- Operations (emails,rosters,computer work,phone)
- POS work
- Effective time management
- Effective Organisation skills
- Attention to detail
- Strong communication skills
- Ability to adapt and learn quickly
Timeline
Retail Store Manager
James Pascoe Group
02.2019 - 02.2022
Retail Store Manager
Bras N Things
06.2016 - 02.2019
Graduate Certificate - Visual And Performing Arts
Te Wananga O Aotearoa
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