Javiera Gonzalez Pardo
Summary
With over 7 years of experience across various roles, I am a dedicated and professional individual based in New Zealand with residency status. I believe in the power of people and am passionate about delivering outstanding customer service and creating the best possible experience for everyone. My experience includes event management, team collaboration, registrations, website management, and event promotion. I thrive in supportive, team-oriented environments and am always ready to bring a positive attitude, strong work ethic, and a commitment to high standards.
Overview
7
7
years of professional experience
Work History
Assistant Retail Supervisor
The Third Eye
, Wellington
02.2024 - 03.2025
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Organized new stock for floor placement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Cultivated loyal customer base by providing excellent customer service.
Event Coordinator
Conferences & Events Ltd
Wellington
11.2021 - 11.2023
- Managing, building and administration of conference registration, call for abstracts, exhibitions and Sponsorships portals, and conference app
- Website builds and ongoing management
- Attending client meetings with the conference manager
- Assist with researching, developing social media, and marketing.
- Delivering conference on-site.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations, and provided exceptional service.
Assistant Manager
Little Perfections
Wellington
09.2020 - 10.2021
- Working with company director to provide support for administrative tasks.
- Supporting the company with recruiting.
- Working directly with costumers.
- Managing staff, including reporting of performance and quality control.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cleaner
Little Perfections
Wellington
05.2020 - 09.2020
- Five start service, organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Home style, end tenancy cleaning, regular maintenance cleaning.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Front of House
Victoria St Cafe
Wellington
06.2019 - 03.2020
- Excellent Service Costumer, Take order on the till and personally.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Barista and delivery coffees, food &cold drinks,
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Management Assistant
Semilleria Brisol
Chile
09.2018 - 12.2018
- Handled Business administration, Managed organisation of staff, Managed stock, order and sales, worked with costumer service and sales.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Monitored inventory levels and reordered merchandise as needed.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Coordinated with vendors for product availability and delivery schedules.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Maintained a neat, clean, organized work environment that meets company standards.
- Developed relationships with customers by providing knowledgeable advice about products.
- Reconciled returns and exchanges quickly while following established procedures.
- Trained staff to have extensive product knowledge and upselling skills.
- Cultivated loyal customer base by providing excellent customer service.
- Delegated work to staff, setting priorities and goals.
Education
Yoga Teacher Certificate -
Isidora Muniz School
Online06-2024
Bachelor of Law (2 years - withdrew) -
University Diego Portales
12.2018
High School -
Colegio el Roble
06.2016
Skills
- Microsoft Word
- Excel
- Powerpoint
- Google products
- Outlook
- Computer administration
- Xero software
- Events Air software
- Team Leadership
- Multitasking
- Good communication
- Problem-solving
- Following directions
- Work ethic
- Initiative
- Social Media Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native language
English
Advanced (C1)
C1
Timeline
Assistant Retail Supervisor
The Third Eye
02.2024 - 03.2025
Event Coordinator
Conferences & Events Ltd
11.2021 - 11.2023
Assistant Manager
Little Perfections
09.2020 - 10.2021
Cleaner
Little Perfections
05.2020 - 09.2020
Front of House
Victoria St Cafe
06.2019 - 03.2020
Management Assistant
Semilleria Brisol
09.2018 - 12.2018
Yoga Teacher Certificate -
Isidora Muniz School
Bachelor of Law (2 years - withdrew) -
University Diego Portales
High School -
Colegio el Roble
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