Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

JAY DUGGAN

Christchurch,Riccarton

Summary

I am enthusiastic about customer satisfaction and enjoyment, ensuring that I create a positive experience for every customer entering the business or attending an event or promotion. My goals are to continue to broaden my skills and knowledge within this field and I enjoy teaching and learning from others. I have a background and Diploma in Radio Broadcasting. Here I excelled in Promotions, MC of Events, Media Production (Creating and Producing Radio Adverts). I successfully received my Diploma in Radio Broadcasting from the NZ Radio Training School Auckland in 2018. I have an extensive Knowledge of Guest/Customer Relations. I have successfully gained my LCQ. I have been fortunate enough to be able to have experienced a broad range of jobs in the Hospitality, Motorsports and Sales Industries, Which I believe has given me the skills to be able to adapt to new situations and has helped create my strong passion for customer service.

Overview

12
12
years of professional experience

Work History

New Vehicle Sales Consultant

Morrison Mitsubishi
07.2023 - Current
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Answered phone and email inquiries from potential customers.
  • Grew repeat business by fostering long-term relationships with satisfied customers through attentive follow-ups and personalized recommendations.
  • Handled trade-in appraisals accurately by evaluating vehicle condition, assessing market value, and negotiating fair prices with clients.
  • Delivered energetic responses to customers at the Dealership, by phone and email, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted comprehensive needs assessments to match customers with the perfect vehicle for their lifestyle and budget.
  • Prepared purchased vehicles and completed final delivery checks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Guest Relations Manager

The Observatory Hotel
03.2023 - 07.2023
  • Developed and implemented guest relations policies and procedures, ensuring compliance with organizational standards
  • Analyzed customer feedback data to identify areas for improvement in services and processes by responding to reviews on all platforms
  • Provided leadership and guidance to team members to ensure timely resolution of customer issues
  • Implemented strategies for improving guest satisfaction ratings by addressing underlying issues promptly
  • Cultivated relationships with customers through effective communication skills, always providing excellent customer service
  • Trained new employees in best practices related to customer service operations
  • Creating Loyalty and Guest Recognition Program's
  • Reception Duties

Customer Service Representative

Ministry of Social Development
03.2021 - 03.2023
  • Taking Client phone calls
  • Following Government Guidelines and Legislation
  • Assisting Clients with benefit applications and more
  • Handling extreme calls with clients
  • Administration
  • Handle customer complaints/ Problem Solving
  • Providing advice and guidance for clients

Acting General Manager

Stellar Bar, Restaurant & Night Club / The Red Lion
07.2020 - 03.2021
  • Restaurant / Night Club &, Lion (Acting, Manage FOH Staff
  • Understanding and application of the Sale & Supply of Alcohol Act 2012
  • Take Phone bookings and inquiries
  • Customer Satisfaction
  • Administration
  • Handle customer complaints/ Problem Solving
  • Cash Handling
  • Implementing new procedures to improve performance
  • Food & Beverage Service
  • Teamwork
  • Gaming Machine knowledge / management
  • Developed strategic plans for sales growth in both domestic and international markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Guest Relations Manager

Novotel Auckland Airport
05.2019 - 06.2020
  • Assisted with the Ministry of Health during Covid-19 Pandemic in setting up and operating as an Isolation Hotel
  • Look after VIP & Celebrity Guests
  • Customer Satisfaction
  • Admin / Assist with reception duties
  • Meeting with Clients / Guests
  • Cash Handling
  • Implementing new procedures to improve performance
  • Trained new employees in best practices related to customer service operations
  • Provided leadership and guidance to team members to ensure timely resolution of customer issues
  • Implemented strategies for improving guest satisfaction ratings by addressing underlying issues promptly
  • Analyzed guest feedback data to identify areas for improvement in services and processes
  • Managed difficult customer complaints in an efficient manner while maintaining positive relationships with them.

Food & Beverage Attendant

Speights Ale House Stonefield's
01.2019 - 05.2019
  • Food and Beverage service
  • Cash Handling
  • Liquor Sales (Bartending)
  • Cleaning
  • Taking Bookings (Scheduling)

Receptionist

Naumi Hotel Auckland Airport
03.2018 - 01.2019
  • The first point of contact with guests
  • Checking In guests
  • Account management
  • Sales
  • Solving guest complaints/issue
  • Concierge/porter
  • Taking/making phone calls
  • Verified identification credentials upon entry into building premises
  • Greeted visitors warmly and ensured they had a positive experience.

Quizmaster And Bartender

The Kingslander
08.2017 - 03.2018
  • Hosting the ‘Believe It or Not' quiz every Tuesday
  • Set up and pack down sound equipment
  • Taking orders / Customer Service
  • Serve alcoholic beverages and hot food
  • Cleaning
  • Security

Promotions Assistant & Radio Producer

Mediaworks Rotorua
02.2015 - 09.2015
  • Public Relations
  • Coordinating Promotions
  • Light and Sound
  • Live Crosses
  • On-Air Personality
  • Producer (For live crosses)
  • Developed a comprehensive promotional strategy to increase brand awareness and customer loyalty.

Promotions Assistant / Radio Producer / On-Air

NZME
11.2011 - 01.2015
  • Co-ordinating Promotions
  • On-Air Content
  • Producer (Radio Sport)
  • Provided exceptional customer service to drive satisfaction.

Sales Representative and Ride Operator

NZ V8 Simulator Operator / Virtual Reality & NZ's Only Mobile 10D Cinema Operator
12.2011 - 01.2015
  • Customer Service
  • Set up and Pack down of Equipment
  • Sales

Education

LCQ Certificate / General Managers Certificate -

Christchurch Council
12.2021

Diploma In Radio Broadcasting & Journalism -

NZ Radio Training School
11.2018

Certificate In Hospitality -

ProStart Hospitality Training
06.2016

High School Diploma -

Whanganui High School
12.2014

Skills

  • Full Clean Driver’s License
  • Work well under pressure
  • Able to work in a team
  • Willingness to learn
  • Troubleshooting
  • Active Listening

References

  • Jordan Dedman, The Observatory Hotel, Hotel Duty Manager, dutymanager@observatoryhotel.co.nz
  • Regan Batt, Christchurch Trackdays, Manager Of Fire & Rescue Manager, regan.batt@yahoo.com, 0284049139
  • Vanessa Thorpe, Canterbury Car Club, Volunteer Coordinator Manager, volunteers@canterburycarclub.co.nz, 0212468060

Timeline

New Vehicle Sales Consultant

Morrison Mitsubishi
07.2023 - Current

Guest Relations Manager

The Observatory Hotel
03.2023 - 07.2023

Customer Service Representative

Ministry of Social Development
03.2021 - 03.2023

Acting General Manager

Stellar Bar, Restaurant & Night Club / The Red Lion
07.2020 - 03.2021

Guest Relations Manager

Novotel Auckland Airport
05.2019 - 06.2020

Food & Beverage Attendant

Speights Ale House Stonefield's
01.2019 - 05.2019

Receptionist

Naumi Hotel Auckland Airport
03.2018 - 01.2019

Quizmaster And Bartender

The Kingslander
08.2017 - 03.2018

Promotions Assistant & Radio Producer

Mediaworks Rotorua
02.2015 - 09.2015

Sales Representative and Ride Operator

NZ V8 Simulator Operator / Virtual Reality & NZ's Only Mobile 10D Cinema Operator
12.2011 - 01.2015

Promotions Assistant / Radio Producer / On-Air

NZME
11.2011 - 01.2015

LCQ Certificate / General Managers Certificate -

Christchurch Council

Diploma In Radio Broadcasting & Journalism -

NZ Radio Training School

Certificate In Hospitality -

ProStart Hospitality Training

High School Diploma -

Whanganui High School

Similar Profiles

CREATE PROFILE
JAY DUGGAN