Summary
Overview
Work History
Education
Skills
Websites
Leadership Positions
Timeline
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Jay Joshi

6/146 Basset Road, Auckland

Summary

A hard-working recent graduate who offers proven experience researching and interpreting information with excellent organizational skills and strong attention to detail. Successfully works independently and proactively. Utilizes strong analytical skills by communicating knowledge effectively through writing and presenting. I am looking to apply the skills I have learned in a business analyst role.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Mercury
05.2023 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Online Supervisor

Countdown Supermarkets
08.2021 - 03.2022
  • Established clear objectives for team members, ensuring alignment with organizational goals while fostering a culture of accountability and ownership.
  • Creating reports to fulfill missing items to ensure a 100% completion rate
  • Ensuring tasks are delegated efficiently to manage customer orders effectively.
  • Conducted routine inspections to check quality and compliance with established specifications.

Internship Research Project

Daikin New Zealand
12.2020 - 03.2021
  • Researching and calculating how many heat pumps are used in Households in New Zealand
  • Physical research, which included communicating with external businesses to enhance the report
  • Using Excel and other tools to produce and interpret the data precisely to show research effectively.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.

Education

Master’s in International Business - International Business

The University of Auckland
Auckland, NZ
09.2022

Bachelor of Business (Organizational Technology Management) - Business

Massey University
Auckland
11.2020

Skills

  • MS Office Proficiency: Microsoft Word, Excel, PowerPoint, and One Note
  • Complaint resolution Customer Relationship Management
  • Data Analysis: I can effectively and efficiently analyze data using techniques learned in past education
  • Problem Solving: I can identify root causes and solve problems efficiently
  • Time Management: completing all required tasks in a busy environment
  • Proactive: taking theinitiative to see what needs to be done without being asked

Leadership Positions

  • Mike’s Bike Simulation: Placed 2nd worldwide in Mike’s Bike simulation and 1st place in our set region. My role in the team was a marketing manager (Mike’s Bikes is an online business simulation against real people worldwide)
  • The University of Auckland – Class Rep for Professional Development 705
  • Massey University - Sustainability Rep in 2020 for the environmental group for the halls of residence
  • Massey University - Class rep for multiple classes Such as Management, Economics, and Strategic communication.

Timeline

Customer Service Specialist

Mercury
05.2023 - Current

Online Supervisor

Countdown Supermarkets
08.2021 - 03.2022

Internship Research Project

Daikin New Zealand
12.2020 - 03.2021

Master’s in International Business - International Business

The University of Auckland

Bachelor of Business (Organizational Technology Management) - Business

Massey University

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Jay Joshi