Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jay Moon

Jay Moon

Hamilton,WKO

Summary

I am a recent graduate from the University of Waikato with a degree in Tourism Management. Throughout my academic journey, I have gained a profound understanding of the tourism ecosystem, the key aspects of the industry, and the significance of customer-centricity in driving successful tourism experiences.


Beyond my studies, I have actively demonstrated leadership capabilities by engaging in various sports teams. Furthermore, my experience as an Assistant Instructor in the Republic of Korea Army has allowed me to interact with diverse individuals, refining my communication and leadership skills. The military instilled in me the valuable qualities of perseverance and resilience, which have greatly contributed to my personal and professional growth.


Considering the dynamic and people-oriented nature of the tourism industry, I firmly believe that strong interpersonal skills and effective leadership are paramount. I am confident that my unwavering determination and adaptability, developed during my military service, will empower me to excel in any challenge I undertake, ensuring a dedicated and successful approach to every mission.


Overview

4
4
years of professional experience

Work History

Ground Crew

Korean Air
06.2022 - 01.2023
  • Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
  • Resolved customer complaints by listening to grievances, determining causes and deciding best solution.

Drill Instructor

Korean Army
10.2018 - 05.2020
  • Trained and mentored new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to trainees
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.

Education

Bachelor of Business - Tourism And Hospitality Management

University of Waikato
Hamilton, NZ
08.2023

Skills

  • Self-Motivated
  • Flexible and Adaptable
  • Training and Development
  • Active Listening
  • Attention to Detail
  • Problem-Solving
  • Excellent Communication

Languages

Korean
Native or Bilingual
English
Native or Bilingual

Timeline

Ground Crew

Korean Air
06.2022 - 01.2023

Drill Instructor

Korean Army
10.2018 - 05.2020

Bachelor of Business - Tourism And Hospitality Management

University of Waikato
Jay Moon