Jay O'Reilly
Auckland,AUK
Summary
I am a dedicated and results-driven professional with extensive experience in corporate travel consulting, customer service, and software development. My diverse skill set allows me to effectively manage complex travel logistics, provide exceptional customer service, and drive team performance. I have a strong technical background in C++, C#, Assembly, and Reverse Engineering, and am adept at solving problems and improving operational efficiency. I am seeking new opportunities where I can apply my blend of travel industry expertise, leadership capabilities, and technical knowledge.
Overview
3
3
years of professional experience
Work History
Corporate Travel Consultant
Orbit World Travel
04.2022 - 08.2023
- Amadeus GDS: Expertly utilized the Amadeus Global Distribution System (GDS) to book flights, accommodations, and rental cars for corporate clients, ensuring efficiency and cost savings
- Corporate Travel Consulting: Managed the corporate travel needs of high-profile clients, offering tailored solutions that included complex itineraries, last-minute changes, and personalized recommendations
- Airline Ticketing: Responsible for accurate airline ticketing, coordinating with airlines to ensure correct booking details and adherence to company policies
- Travel Planning & Coordination: Worked closely with clients to create detailed travel itineraries, arranging all aspects of their travel experience, including accommodations, transfers, and ground transportation
- Hotel Booking & Accommodation Management: Coordinated hotel bookings, ensuring accommodations met client preferences for location, quality, and price
- Escalations Management: Took charge of escalated issues, including flight cancellations and disruptions, resolving them promptly to maintain client satisfaction and minimize inconvenience
- Client Relationship Management: Developed strong relationships with clients by offering consistent, proactive communication and personalized support, ensuring high satisfaction levels and repeat business
Team Supervisor
Whakarongorau Aotearoa
02.2020 - 03.2022
- Team Leadership: Supervised a team of five consultants, ensuring adherence to service delivery standards, operational KPIs, and company policies
- Led the team in meeting and exceeding performance targets
- Coaching & Mentorship: Provided regular coaching sessions and feedback to team members, enhancing their interaction skills, problem-solving abilities, and technical knowledge
- Escalations & Conflict Resolution: Managed escalated issues, utilizing strong conflict resolution skills to provide timely solutions and ensure satisfaction
- Process Improvement & Efficiency: Identified and implemented process improvements that reduced call handling times and enhanced overall operational efficiency
Education
NCEA Level 2 -
Whakatane High School
Skills
- Travel & Logistics
- Technical Expertise
- Leadership
- Amadeus GDS Proficiency
- C/C# System Programming
- Team Leadership (5 staff)
- Corporate Travel Coordination
- Assembly/Reverse Engineering
- Coaching & Mentorship
- Crisis Management
- Software Debugging & Optimization
- Training Program Development
- C
- C#
- NET Framework Development
- Git
References
Tristina Newland, Short-haul Team Lead, 0212295000, tristina.newland@orbit.co.nz
Personal Information
Gender: M
Timeline
Corporate Travel Consultant
Orbit World Travel
04.2022 - 08.2023
Team Supervisor
Whakarongorau Aotearoa
02.2020 - 03.2022
NCEA Level 2 -
Whakatane High School
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