Jay Ruaporo
Auckland,AUK
Summary
Dynamic fitness coach with a proven track record at Free Lance, specializing in personalized program design and client assessment. Adept at fostering strong customer relationships and enhancing client satisfaction through effective communication and motivational skills. Committed to delivering exceptional results in diverse fitness environments while maintaining a focus on client progress and well-being.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Fitness Coach
Free Lance
Manukau , Auckland
03.2024 - 10.2024
- Designed personalized fitness programs for diverse client needs.
- Instructed group classes in various exercise modalities consistently.
- Monitored client progress and adjusted training plans as needed.
Retail Assistant
Redrat Streetwear
Porirua, Porirua
10.2019 - 09.2023
- Assisted customers in selecting trending streetwear items and accessories.
- Organized merchandise displays to enhance product visibility and appeal.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking shelves and managing stockroom supplies.
- Collaborated with team members to ensure a positive shopping experience for customers.
- Provided product knowledge and styling advice to enhance customer satisfaction.
- Implemented visual merchandising standards to align with brand identity and promotions.
- Resolved customer inquiries and complaints effectively to foster loyalty and trust.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
Education
Level 4 Health & Fitness - Health And Fitness Personal Trainer
NZIS
Sylvia Park, Auckland 02.2024 - 08.2024
Level 4 Bicultural Social Services - Social Services
Te Wānanga O Aotearoa
Porirua, Wellington 01.2019 - 01.2020
Skills
- Point-of-sale system
- Visual merchandising
- Inventory management
- Product styling
- Customer relationship management
- Stockroom organization
- Trend analysis
- Cash register operation
- Warehouse coordination
- Multitasking
- Fitness programming
- Client assessment
- Nutrition knowledge
- Equipment maintenance
- Team collaboration
- Effective communication
- Motivational skills
- Time management
- Plyometric training methods
- Group fitness instruction
- Exercise progression planning
- Personalized program design
- Flexibility and mobility training
- Boxing and kickboxing workouts
- Case management
- Conflict resolution
- Data analysis
- Client advocacy
- Event planning
- Cultural competency
- Active listening
- Emotional intelligence
- Efficient under pressure
- Staff training and onboarding
- Service accessibility improvements
Affiliations
- Coach & Ref junior Rugby League
- Play international tag football
- Play at a National level touch
- Coach multicultural groups with free gym sessions
- Take part in cultural performances as a dancer & musician
- Collect shoes and caps
- Watch anime
- Golf
- Fishing
- Camping
- Family outings
- Sauna Recovery
Accomplishments
- Rookie top sales person 2021
- Best upcoming sports coach 2021
References
References available upon request.
Timeline
Fitness Coach
Free Lance
03.2024 - 10.2024
Level 4 Health & Fitness - Health And Fitness Personal Trainer
NZIS
02.2024 - 08.2024
Retail Assistant
Redrat Streetwear
10.2019 - 09.2023
Level 4 Bicultural Social Services - Social Services
Te Wānanga O Aotearoa
01.2019 - 01.2020